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UM150 User’s Manual
68
UM150 User’s Manual
Cannot connect using the UM150 overseas − Not finding network
“Searching for network” message in VZAccess. LED on wireless USB
Modem is solid RED
• Verify that your UM150 USB Modem is inserted in your notebook’s USB port.
(A BroadbandAccess/NationalAccess PC Card will not work abroad.)
• Check that your UM150 USB Modem is inserted correctly and SIM is installed
correctly.
• Ensure that the wireless network’s coverage extends to your current location.
You may be in a non-covered service area.
Cannot connect using the UM150 overseas − VZAccess Manager
finds a network, however “Connect” button cannot be selected.
• Re-run device wizard. Click on “Options” tab, Run Wizard or hit CRTL-N
• Shutdown VZAccess Manager and reboot PC
Cannot connect using UM150 overseas − Constant “Powering on
device message” in bottom left corner. LED on USB Modem is
flashing RED
• Close VZAccess Manager
• Remove external card and reboot PC
• Check that SIM card is correctly inserted into UM150
I get connected, but I can’t get to any web sites.
• If you are using VPN (Virtual Private Networking) you may require proxy settings
on VZGlobal, BroadbandAccess and NationalAccess if you wish to access the
Internet when connected to a corporate network through VPN. To see if this is the
case disconnect from your VPN and see if you can access the Internet directly.
For additional information see Turning Proxy Settings On and Off.
• If you are using a PC provided by your employer it’s possible they might be using
Microsoft’s Winsock Proxy or a similar program that enforces Proxy settings
without having to enter any proxy settings in your web browser. If this is the
case, you will only be able to access the Internet when using VPN. To access
the Internet directly you will have to disable the Winsock Proxy. Usually these
applications have an icon in Control Panel that allows turning them on and off.
Check with your Network Administrator if you think this might be the case.
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