Verizon Wireless UM150 - Troubleshooting Wi-Fi Devices

72
UM150 User’s Manual
72
UM150 User’s Manual
6.2 Wi-Fi Devices
When installing VZAccess Manager, it was not able to find the Wi-Fi
device.
• Verify that the client that came with the Wi-Fi device can talk to it. If it can’t,
contact the Wi-Fi device manufacturer for assistance getting it to work with the
client it comes with. Then try VZAccess Manager again.
• Check with the Wi-Fi device manufacturer to see if newer drivers are available.
If they are, download and install them.
• If using a Wi-Fi PC Card or ExpressCard, try removing it and reinserting it.
• On Windows 2000 and XP, this can happen if you do not have administrative
rights. Check with your IT department, if you have one, to see if they limited your
user rights. If they have, you will need their assistance to run the setup wizard
with administrative rights. You can access the setup wizard from VZAccess
Manager’s main screen by selecting “Tools,” “Run Wizard.”
When installing VZAccess Manager, a dialog appeared stating that a
feature in the Cisco
®
Aironet
®
Client needed to be enabled.
• A simple configuration change is required to the Cisco
®
Aironet
®
Client to allow
VZAccess Manager to work properly. Select, “Start,” “Programs,” “Cisco Systems,”
“Aironet Client Utility (ACU),” “Select Profile,” then select “Use Another Application
to Configure My Wireless Settings,” and “Apply.”
When installing VZAccess Manager, a dialog appeared stating “You
will need to upgrade your Wi-Fi card drivers before running this
program...”
• Check with the Wi-Fi device manufacturer to see if newer drivers are available. If
they are download and install them.
I get connected, but I can’t get to any web sites.
• If you are using VPN (Virtual Private Networking) you may require proxy
settings to access the Internet when Wi-Fi connections. To see if this is the case
disconnect from your VPN and see if you can access the Internet directly. Also
if you are not using VPN and you have proxy settings set, they will prevent you
from accessing web pages. For additional information see Turning Proxy Settings
On and Off.