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UM150 User’s Manual
73
UM150 User’s Manual
• If you are using a notebook provided by your employer, it’s possible they might
be using Microsoft’s Winsock Proxy or a similar program that enforces Proxy
settings without having to enter any proxy settings in your web browser. If this
is the case you would only be able to access the Internet when using VPN. To
access the Internet directly you would have to disable the Winsock Proxy. Usually
these applications have an icon in Control Panel that allows turning them on and
off. Check with your Network Administrator if you think this might be the case.
I’m unable to connect using Wi-Fi.
• A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your
signal and try connecting again.
• This can happen when your computer fails to successfully obtain an IP address.
Try performing a release and renew by selecting the following from VZAccess
Manager’s main screen: “Session,” “Statistics,” “Wi-Fi” tab. The “Address type”
should show “Assigned by DHCP.” If it shows “Automatic Private Address” you
have not been assigned an IP address from the Wi-Fi network. Select “Release,”
then “Renew.”
• Try selecting “Disconnect” and then connect again.
I can receive e-mail but cannot send e-mail using my e-mail program.
• Some Internet Service Providers require that you be connected through them to
access their mail server to send e-mail. See section on E-mail Options.
I connected OK, everything was working, then everything stopped
working.
• A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your
signal and try connecting again.
• If necessary, try disconnecting and reconnecting.
My connection was lost.
• A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your
signal and try connecting again.
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