71
UM150 User’s Manual
71
UM150 User’s Manual
• Also keep in mind the battery levels in VZAccess Manager cannot update when
the wireless phone is in use. The default setting is to query the wireless phone
when the program starts, right before you establish a session and when you
disconnect. So the levels are a snapshot; they do not constantly update. You can
refresh the levels when you are not in a session by selecting “Tools,” “Refresh
Signal Levels” from VZAccess Manager’s main screen.
I get “There is no dial tone” while trying to connect, using my
wireless phone or it seems as if the wireless phone is not being
recognized at all.
• Try powering the wireless phone OFF, then ON again. If using a PC Card or
ExpressCard you can remove it and reinsert it. Then try to establish your session
again.
• Raise the antenna on your wireless phone, and verify that there is a “D” on the
display to indicate digital coverage. If you are not within the digital coverage area,
wait until you are back in the Verizon Wireless digital coverage area to place your
call.
• If you are using a NationalAccess capable wireless phone and cable, verify
the serial port speed setting on the phone is set to 19,200 or 115,200. If your
serial port supports 115,200 or 230,400, VZAccess Manager will automatically
set the phone to the best speed setting. See your wireless phone’s manual for
instructions on how to do this. If your wireless phone does not have a speed
setting, power it OFF, then ON again.
• If using a USB cable, be sure you connected it to the same port it was connected
to when you configured VZAccess Manager. You can reset the USB drivers
by unplugging and reconnecting the USB cable. If necessary, from VZAccess
Manager’s main screen you can select “Tools,” “Run Wizard” to run the setup
wizard again to redetect and configure the phone.
Every time I try to establish a BroadbandAccess or NationalAccess
connection, it fails.
• If you feel you may have incorrectly entered your wireless telephone number
during initial setup, from the menu bar select “Options” and then “Run Wizard.”
After the wizard finishes, try connecting again.