70
UM150 User’s Manual
70
UM150 User’s Manual
My communication software shows that I am connected, but my
wireless phone does not.
• Depending on your device and your NationalAccess or BroadbandAccess plan,
your data session may disconnect during a dormant state. See your Calling Plan
brochure for details. Select disconnect, then connect again
• Your call may have been disconnected due to a network anomaly. Disconnect
and try to establish your session again.
I get disconnected while using Mobile Office, or while dialed in to my
corporate network.
• If possible, raise the antenna on your wireless device, and verify that there is
a “D” on the display to indicate digital coverage. If you are not within the digital
coverage area, wait until you are back in the Verizon Wireless digital coverage
area to place your call.
• Check the battery strength indicator on the display of your wireless phone. Low
power may cause loss of signal.
• Try to establish your session again.
• Make sure the data cable between your wireless phone and your computer is
securely connected to both devices.
• Your corporate network or Internet service provider may have disconnected
you. If the problem persists, contact your Internet service provider or corporate
network administrator for support.
• Check your application software setup to see if it has an inactivity timeout.
Increase the timeout to match your needs.
When I launch VZAccess Manager:
1. my wireless phone powers off.
2. the levels reported for Battery or Signal level are incorrect.
• Some wireless phones do not support the commands used to determine the
battery and signal levels. If the display of the phone differs with what is displayed
in VZAccess Manager use the information displayed on the phone.
• You can set VZAccess Manager to display the notebook’s battery level instead of
the battery level of the wireless device. This will resolve the powering off issue if it
is occurring. See WWAN Specific Settings.
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