Xerox DocuMate 4799 User Manual

Scanner Options, Maintenance and Troubleshooting
Xerox
®
DocuMate
®
4790
User’s Guide
9-167
Scanner Error Codes
The User Utility displays an error code and message in the Scanner Status field. The following table lists the
codes, messages, possible causes and common resolutions.
If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to the section
Troubleshooting on page 178.
Error
Code Message Cause Resolution
U11 -
U18
Paper Jam and Paper
Remains in Scanner
errors.
Paper has jammed while
being fed through the
scanner.
Document sensors are
dirty.
Open the scanner, remove the pages, then
close the scanner. Please see page 178 for
complete instructions.
If problem persists, clean the rollers and paper
sensors as described in the section Cleaning
the Inside of the Scanner
on page 173.
U20 A skew error has
occurred.
A page was pulled into
the scanner at an angle.
Open the scanner, remove the pages, then
close the scanner. Adjust the paper guides to
the document width. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section Cleaning
the Inside of the Scanner
on page 173.
U23 A paper double feed
has occurred.
Two pages have fed
through the scanner at
the same time.
Open the scanner, remove the pages, then
close the scanner. Make sure there are no
pages stuck together. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section Cleaning
the Inside of the Scanner
on page 173.
U24 -
U26
A stapled document
has been detected.
Either the page bent
when it was picked up
from the input tray, or
the page skewed greatly
as it was pulled into the
scanner.
Open the scanner, remove the pages, then
close the scanner. Check all documents and
remove any staples. Restack the paper in the
ADF and click Retry to continue
U30 -
U34
A cover is open. A scanner access cover is
open.
Verify all covers on the scanner are fully closed
before scanning.

Xerox DocuMate 4799 Specifications

General

Film scanning	No
Color scanning	Yes
Duplex scanning	-
Input color depth	24 bit
Maximum scan size	297 x 432 mm
ADF scan speed (b/w, A4)	100 ppm
Enhanced scan resolution	300 x 300 DPI
Optical scanning resolution	600 x 600 DPI
Scanner type	Flatbed & ADF scanner
Product color	Blue, White
Sensor type	CCD
Daily duty cycle (max)	40000 pages
Auto document feeder (ADF) input capacity	250 sheets
Minimum scan area (ADF)	48 x 70 mm
ISO A-series sizes (A0...A9)	A3, A4
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	75 - 80 g/m²
USB version	2.0
Standard interfaces	USB 2.0
Minimum RAM	2048 MB
Minimum processor	Intel® Pentium® 4
Minimum storage drive space	350 MB
Minimum system requirements	CD/DVD-ROM
Compatible operating systems	Windows 7 Windows Vista Windows XP
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	585 mm
Width	474 mm
Height	329 mm
Weight	25000 g