Xerox Phaser 3635MFP User Manual

1-3
Phaser 3635MFP
SCP 1, SCP 2
Service Call Procedures
Draft 4
SCP 1 Initial Actions
Initial Actions are used to gather information on the machine performance
Start a service call with SCP 1 and end with SCP 6 Final Actions.
Also refer to SCP 7 Machine Configurations and Options.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
WARNING
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
NOTE: Ignore any references in this manual to options not installed on the machine.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
a. The power cord is connected to the wall outlet and to the machine.
b. Documents are not loaded in the DADF or on the document glass.
c. Paper is loaded correctly and all paper trays and covers are closed
d. If installed, the telephone line cable is connected correctly between the line socket
and the wall jack.
e. If installed, the telephone line is good.
f. If installed, the USB cable or network connection is installed correctly.
4. If available, check the machine service log book for any previous actions that may be rel-
evant to the call.
5. If this is the first service call to this machine perform SCP 2 First Call Actions, otherwise
go to SCP 3 Normal Call Actions.
SCP 2 First Call Actions
First Call Actions are used for the first service call.
Procedure
1. Check the machine configuration with the customer, refer to SCP 7 Machine Configura-
tions and Options. Check that all required hardware and software is installed and/or
enabled.
2. Check that all the relevant machine settings are correctly entered, refer to GP 4 System
Administration Tools.
3. Mark off any hardware/software options and modifications installed and/or enabled on the
Tag plate. Refer to Change Tags.
4. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to
SCP 6 Final Actions.
5. Enter the machine details and the customer details in the service log.

Xerox Phaser 3635MFP Specifications

General

Network ready	Yes
Dimensions (WxDxH)	472 x 478 x 54 mm
Networking features	Fast Ethernet
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	Scan
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Digital sender	No
Maximum duty cycle	75000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Scan to	E-mail, Fax, FTP, USB
Maximum scan area	220 x 300 mm
Image formats supported	JPG, TIF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	199
Paper input type	Paper tray
Total input capacity	550 sheets
Total output capacity	250 sheets
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	60 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Display	LCD
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	1
Security algorithms	802.1x RADIUS, HTTPS
Supported network protocols (IPv4)	FTP, HTTP, HTTPs, LPR, SNMPv1, SNMPv2, SNMPv3, TCP/IP, UDP
Internal memory	512 MB
Card reader integrated	-
Internal storage capacity	80 GB
Sound pressure level (printing)	59 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	15 W
Power consumption (PowerSave)	55 W
Power consumption (average operating)	600 W
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Professional, Windows XP Professional x64
Storage temperature (T-T)	10 - 32 °C
Operating temperature (T-T)	16 - 30 °C
Storage relative humidity (H-H)	20 - 80 %
Operating relative humidity (H-H)	30 - 70 %
Sustainability certificates	ENERGY STAR
Certification	CE, FCC, RoHS