Xerox Phaser 3635MFP User Manual

1-4
Phaser 3635MFP
SCP 3, SCP 4
Draft 4
Service Call Procedures
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.
If possible, perform the following:
1. Review any defective print or copy samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.
5. Go to SCP 4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Codes
If a fault code is displayed, go to the relevant RAP.
Power Failure
If the machine fails to switch on, go to the 01A Power Failure RAP.
Boot Failure
If the machine is in a continuous boot cycle and does not come to a Ready to Copy state, go to
the OF6 Unable to Boot RAP.
UI Faults
If the machine is on but the UI is blank, go to the OF2 UI Touch Screen Error RAP.
Fax Faults
If the machine has a fax fault, go to the 20A Fax Faults Without a Code RAP.
Stapler Faults
If the machine has a stapler fault, go to the OF5 Stapler Fault RAP.
Copying Faults
If the machine does not copy correctly when the customer uses features such as auto size
detect, edge erase, book copying and image shift, go to the OF4 Copying Error RAP.
Audible Noise
If the machine is making an unusual noise, go to the OF1 Audible Noise RAP.
Overheating or Smells
If the machine is creating excessive heat or odors, go to the OF3 Air Systems RAP.
Image Quality Defects
If the image quality is defective, go to the IQ1 Image Quality Entry RAP.
For image quality specifications, refer to the following:
• IQS 1 Solid Area Density.
• IQS 2 Skew.
• IQS 3 Registration.

Xerox Phaser 3635MFP Specifications

General

Network ready	Yes
Dimensions (WxDxH)	472 x 478 x 54 mm
Networking features	Fast Ethernet
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	Scan
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Digital sender	No
Maximum duty cycle	75000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Scan to	E-mail, Fax, FTP, USB
Maximum scan area	220 x 300 mm
Image formats supported	JPG, TIF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	199
Paper input type	Paper tray
Total input capacity	550 sheets
Total output capacity	250 sheets
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	60 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Display	LCD
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	1
Security algorithms	802.1x RADIUS, HTTPS
Supported network protocols (IPv4)	FTP, HTTP, HTTPs, LPR, SNMPv1, SNMPv2, SNMPv3, TCP/IP, UDP
Internal memory	512 MB
Card reader integrated	-
Internal storage capacity	80 GB
Sound pressure level (printing)	59 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	15 W
Power consumption (PowerSave)	55 W
Power consumption (average operating)	600 W
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Professional, Windows XP Professional x64
Storage temperature (T-T)	10 - 32 °C
Operating temperature (T-T)	16 - 30 °C
Storage relative humidity (H-H)	20 - 80 %
Operating relative humidity (H-H)	30 - 70 %
Sustainability certificates	ENERGY STAR
Certification	CE, FCC, RoHS