Xerox Phaser 3635MFP User Manual

2-39
Phaser 3635MFP
20-100 to 20-900
Status Indicator RAPs
Draft 4
20-100 to 20-900 Fax Faults RAP
These are the faults displayed when the machine encounters fax problems. The faults are
listed in code order, together with any recommended actions. Please note that the service
actions are limited. If the machine has a fax fault without displaying a fault code, go to the 20A
Fax Faults Without a Code RAP.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
If necessary, print the embedded fax protocol report, refer to dC109.
Refer to Wiring Diagram 7. Go to the relevant fault code and perform any service actions. If the
fault is still present, perform Final Actions.
20-100 Communication Error
A communication failure has occurred with either the fax transmission or reception. Resend the
fax.
20-110 Mailbox Error
The machine is not available for mailbox communication. Go to GP 4 System Administration
Tools. Check that the mailbox ID and password are correct.
20-120 Scanning Error
While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch
off the machine, then switch on the machine. Resend the fax. If the fault persists, check the
scanner, refer to the 14-100 CCD Lock RAP.
20-200 Group Not Available
The user has selected a group location where only a single location can be used, or when the
group location is unavailable. Try again, checking for the correct group location.
20-300 Incompatible
The remote party does not have the feature the user has requested, for example, polling.
Change the settings, then resend the fax.
20-400 Line Busy
The remote party did not answer. Wait, then resend the fax.
20-410 Line Error
There is a problem with the phone line, affecting transmission or reception. Try again and if
necessary, wait for the line to clear.
20-500 Memory Full
The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait
until more memory becomes available, or split the current Fax in to smaller units.
20-550 Low Memory
The available fax memory is getting low.
20-600 No Answer
It has not been possible to connect to the remote fax, even after re-dial attempts. Check that
the remote fax is on line and try again.
20-700 Number Not Assigned
No number has been assigned for the speed dial location selected. Assign a number to this
location or dial the number manually.
20-800 Power Failure
During a power-off period, the machine has lost its user memory. Check that the backup bat-
tery is holding its charge of about +3V. If necessary, install a new battery. Wait, then resend the
fax.
20-900 Retry Redial
This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press
Stop to cancel the re-dial procedure.
Final Actions
Perform the following:
1. Install a new fax PWB, PL 3.10 Item 3:
2. Perform the OF7 Main PWB Check RAP.

Xerox Phaser 3635MFP Specifications

General

Network ready	Yes
Dimensions (WxDxH)	472 x 478 x 54 mm
Networking features	Fast Ethernet
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	Scan
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Digital sender	No
Maximum duty cycle	75000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Scan to	E-mail, Fax, FTP, USB
Maximum scan area	220 x 300 mm
Image formats supported	JPG, TIF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	199
Paper input type	Paper tray
Total input capacity	550 sheets
Total output capacity	250 sheets
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	60 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Display	LCD
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	1
Security algorithms	802.1x RADIUS, HTTPS
Supported network protocols (IPv4)	FTP, HTTP, HTTPs, LPR, SNMPv1, SNMPv2, SNMPv3, TCP/IP, UDP
Internal memory	512 MB
Card reader integrated	-
Internal storage capacity	80 GB
Sound pressure level (printing)	59 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	15 W
Power consumption (PowerSave)	55 W
Power consumption (average operating)	600 W
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Professional, Windows XP Professional x64
Storage temperature (T-T)	10 - 32 °C
Operating temperature (T-T)	16 - 30 °C
Storage relative humidity (H-H)	20 - 80 %
Operating relative humidity (H-H)	30 - 70 %
Sustainability certificates	ENERGY STAR
Certification	CE, FCC, RoHS