Suggested SolutionsProblem
Image Density
Print output is too light,
faint, or washed out; solid
areas not black or inconsist-
ent shading; part of image
missing.
• Check the status of the CRUs / Supplies screen by pressing the
Home button on the Control Panel. Shake or replace the af-
fected dry ink / toner cartridge; refer to Replacing a Dry Ink/
Toner Cartridge.
• Refer to the Custom Paper Settings Troubleshooting table, and
complete the Suggested Solutions for UnevenDensity / Mottle.
• Determine if the drum is contaminated or light shocked by
running a set of Halftone Test Patterns to identify which color
is affected and then replace or swap the appropriate drum;
refer to Drum Cartridge.
• Refer to the Custom Paper Settings Troubleshooting table, and
review the Suggested Solutions for Uneven Density / Mottle.
Image-on-Paper Registra-
tion
The entire image on the
printed output is misreg-
istered, shifted, skewed or
crooked.
• Ensure the paper tray guides are against the edges of the
loaded paper.
• Refer to the Custom Paper Settings Troubleshooting table, and
review the Suggested Solutions for Image Registration, Perpen-
dicularity, Skew, and Magnification.
Unfused Prints / Fuser Off-
set
The image is not properly
fused. Toner on print is not
permanent, smears, flakes,
or rubs off.
• Check that the paper weight settings at the print server match
the actual paper loaded in the tray.
• Ensure that the paper loaded is within press specifications. For
information on paper and storage, refer to Paper and Media.
Load a new ream of paper into the selected paper tray.
• Refer to the Custom Paper Settings Troubleshooting table, and
review the Suggested Solutions for Unfused Dry Ink / Toner on
the Output.
• Run the Cleaning the Fuser Assembly routine. If the problem
continues, contact the Customer Support Center for service.
Trail Edge (TE) Deletions
For IB or OB edge deletions,
refer to Edgewear.
• Create a custom stock and use it.
• Refer to the Custom Paper Settings Troubleshooting table, and
review the Suggested Solutions for Trail Edge Deletions and
Uneven Density / Mottle.
Trail edge of output con-
tains dry ink / toner dele-
tions, density inconsistency,
or is lacking in color depth;
this occurs mainly when us-
ing heavier or lighter weight
stock
Xerox
®
Versant
®
180 Press6-10
User Guide
Troubleshooting
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