Xerox WorkCentre 3345 User Manual

Symptoms
Causes Solutions
Server Fax is enabled. Ensure that Server Fax is disabled.
If the problem persists, for online support information, go to:
• www.xerox.com/office/WC3335support
• www.xerox.com/office/WC3345support
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Symptoms
Causes Solutions
The received fax is blank. There is a problem with the
telephone connection or with the
fax machine of the caller.
Verify that the printer can make
clean copies. If it can,request the
caller resend the fax.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory. If the job contains several
graphics, the printer may not have
enough memory. The printer does
not answer if memory is low.
Delete stored documents and jobs
then wait for the existing job to
complete. This increases available
memory.
The received fax size is reduced. The paper supply in the printer
does not match the document size
sent.
Confirm the original size of the
documents. Documents can be
reduced based on the available
paper supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the
memory.
The telephone line is incorrectly
connected.
Verify the telephone line
connection. If it is disconnected,
connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, request the
recipient to verify that the fax
machine is operating correctly.
Xerox
®
WorkCentre
®
3335/3345 Multifunction Printer
User Guide
195
Troubleshooting

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm