Xerox WorkCentre 6015 User Manual

Troubleshooting
WorkCentre 6015 Color Multifunction Printer 179
User Guide
Troubleshooting Paper Jams
This section includes:
 Multiple Sheets Pulled Together .............................................................................................................................. 179
 Paper Misfeeds ................................................................................................................................................................ 179
 Label and Envelope Misfeeds .................................................................................................................................... 180
 Paper Jam Message Stays On ................................................................................................................................... 180
Multiple Sheets Pulled Together
Probable Causes
Solutions
The paper tray is too full.
Remove some of the paper. Do not load paper past fill line.
The edges of the paper are not even.
Remove the paper, align the edges, and then reload it.
The paper is moist from humidity.
Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.
 Try a new ream of paper.
 Do not fan transparencies before loading in tray.
Using unsupported paper.
Use only Xerox
®
approved paper. For details, see Supported Paper
on page 72.
Humidity is too high for coated paper.
Feed paper one sheet at a time.
Paper Misfeeds
Probable Causes
Solutions
The paper is not correctly positioned in
the tray.
 Remove the misfed paper and reposition it properly in the tray.
 Adjust the paper guides in the tray to match the size of
the paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted to
the paper size.
Adjust the paper guides in the tray to match the size of the paper.
The tray contains warped or wrinkled paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds, do
not use that paper.
The paper is moist from humidity.
Remove the moist paper and replace it with new, dry paper.
Use paper of the correct size, thickness,
and type.
Use only Xerox
®
approved paper. For details, see Supported Paper on
page 72.

Xerox WorkCentre 6015 Specifications

General

Functions	Print, Copy, Scan, Fax
Print Speed (Black)	12 ppm
Print Speed (Color)	10 ppm
Print Resolution	1200 x 2400 dpi
Copy Resolution	600 x 600 dpi
Fax Speed	33.6 kbps
Standard Paper Capacity	150 sheets
Monthly Duty Cycle	30, 000 pages
Duplex Printing	Manual
Memory	128 MB
Paper Output Capacity	100 sheets
Scanner Type	Flatbed, ADF
Fax Transmission Speed	33.6 Kbps
Paper Capacity	150 sheets
Type	All-in-One Printer
Print Technology	Laser
Scan Resolution	1200 x 1200 dpi
Connectivity	USB, Ethernet, Wi-Fi
Media Sizes Supported	A4, A5, Letter, Legal, B5, Envelopes
Operating System Compatibility	Windows, Mac, Linux
Dimensions	410 x 389 x 318 mm
Copy Speed	Black: Up to 12 ppm, Color: Up to 10 ppm