Warranty and After-Sales Services
Xima pays special attention to its after-sales support, and its goal is to present the fastest after-
sales service to its customers.
The smart and optimal design, the production of all of the boards by the company itself, and the
use of original and up-to-date components, not only has improved the quality of the device, but
also has greatly reduced the cost of failures and repairs. Repairs and services are performed too
fast in comparison with other inverters.
All of the Xima devices have 24 months of replacement warranty and 120 months of repair
warranty (after the purchase time). If the time period of device repair is prolonged because of
the holidays, etc., Xima will give you an alternate device to avoid interruption in your work (Note
that the duration of the device's operations is stored in the memory).
o Warranty Voidance Conditions
• Removal and damage to the warranty label or the device information label.
• If the purchase invoice (warranty sheet) has been lost, the date that the device was exited
from the company will be considered as the starting date of the warranty.
• Fracture and severe damage to the device.
• More than 480V of input voltage in the three-phase model (It is detectable by the failure of
varistors and by reading from the device memory) .
• Too much dust and contamination in the device. (Installation in an inappropriate location)
• Using a motor with more power than the device's power (It is detectable by the device's
average stored current, power, and temperature).
• Overheat at the installation location (Such as using the device near a furnace).
• High humidity at the installation location (Such as outdoor usage or places with high
humidity without relevant considerations).
• High voltage in the command terminal of the device .
• Wrong connection of the input voltage and output voltage (motor) and brake resistance.
• Inconsistency between the invoice date and duration of the device operations (Saved in
device memory).
Options and Customized Parameters
Although the device's parameters are considered such that they cover almost the vast majority
of usual applications, in order to respect to customers, the design part of Xima can add some
parameters ordered by the customers, to the device, which makes it easy to use. Also, the cost
will be reasonable and even it may be free.
For more information contact the company.
To Next Page
Loading...