1-6
166006-1CD
166006-1CD
1 Introduction
1.7 Customer Support Information
RM2-755/1255SL
Positioner
1.7 Customer Support Information
If assistance is needed with any aspect of the Positioner, contact
Customer Support at the following 24-hour telephone number:
For routine technical inquiries, feel free to contact Customer Support at
the following e-mail address:
When using e-mail to contact Customer Support, please provide a
detailed description of the issue, along with complete contact information.
Please allow approximately 24 to 36 hours for a response to your inquiry
.
Please have the following information ready before calling:
techsupport@motoman.com
WARNING
• Maintenance and inspection must be performed by specified
personnel.
Failure to observe this caution may result in electric shock or injury.
• For disassembly or repair, contact your representative.
• Do not remove the motor, and do not release the brake.
Failure to observe these safety precautions may result in death or
serious injury from unexpected turning of the Manipulator's arm.
NOTICE
Please use e-mail for routine inquiries only. If there is an urgent or
emergency need for service, replacement parts, or information, contact
Customer Support at the telephone number shown above.
• Positioner
RM2-755/1255SL Positioner
• Manipulator
• Controller
• Application
• Software Version
Access this information on the Programming
Pendant’s LCD display screen by selecting
{MAIN MENU} - {SYSTEM INFO} - {VERSION}
• Serial Number
Located on the Positioner data plate
• Sales Order Number
Located on the Positioner data plate
(937) 847-3200
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