Yealink T27G

Troubleshooting
536
Values
1-Enabled, it provides the capability for the call center agent to immediately escalate a
call to a supervisor by pressing a key on the phone. The supervisor is immediately
joined into the call.
Default
0
Parameter
account.X.call_center.queue_status_enable
[1]
<MAC>.cfg
Description
It enables or disables the queue status notification feature.
Permitted
Values
0-Disabled
1-Enabled, it enables the agent to view the status of the call center queue on the IP
phone. The queue can be in one of three states: empty, Q'ing and ALERT.
Default
0
Parameter
account.X.call_center.queue_status_light_enable
[1]
<MAC>.cfg
Description
It enables or disables the power LED indicator to flash when the ACD calls in queue
have reached the maximum number of calls or have waited too long.
Permitted
Values
0-Disabled (power LED indicator does not flash)
1-Enabled (power LED indicator fast flashes (300ms) red)
Default
0
Parameter
features.homescreen_softkey.acd.enable
<y0000000000xx>.cfg
Description
It enables or disables the IP phone to display the ACD soft keys such as Login or
Logout on the idle screen.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default
1
[1]
X is the account ID. For T54S/T48S/T48G/T46S/T46G/T29G, X=1-16; for T52S/T42G/T42S, X=1-12; for
T41P/T41S/T27P/T27G, X=1-6; for T40P/T40G/T23P/T23G, X=1-3; for T21(P) E2, X=1-2; for T19(P) E2, X=1.
[2]
Y is the code ID. For all IP phones, Y=1-100. The value Y must be continuous.
Broadsoft Centralized Call Recording
Parameter
account.X.call_recording.enable
[1]
<MAC>.cfg
Description
It enables or disables the centralized call recording feature.
Permitted
Values
0-Disabled
1-Enabled
Default
0