MyPBX Standard User Manual
www.yeastar.com Page 47
3.4 Inbound Call Control
3.4.1 IVR
When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR
recording and route the caller to the requested destination (for example,
„Welcome to XX company, for sales press 1, for technical support press 2, for
operator press 0, etc‟). The system will transfer the call to corresponding
extension according to DTMF digits inputted by the user.
Figure 3.4.1
3.4.1.1 Create IVR
Click „Create New IVR‟.
1）General
·Number
MyPBX treats IVR as an extension; you can dial this extension number to reach
the IVR.
·Name
A name for the IVR
·Prompt
The prompt recording that will be played when this IVR is reached.
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