MyPBX U100/U200 Administrator Guide
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6.4.3 Queues
Call Queues give users (e.g. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-42
Call queues allow calls to be sequenced to one or more agents.
Note:
1. Dial “Queue number + ‘*’” to log in or “Queue number + ‘**’” to log out the
queue. For example, if the queue number is “680”, then agent can dial “680*”
to log in or “680**” to log out.
2. Follow me feature in extension page will not take effect when it’s ringing as
an agent of queue.
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