Maintenance & Troubleshooting
177
4-Slot Charge Only Cradle with Battery Charger Troubleshooting
Device battery is not
charging.
Device was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure device is
seated correctly. Confirm main battery is charging. The
battery charges from fully depleted to 90% in
approximately 2.5 hours and from fully depleted to
100% in approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The device is not fully
seated in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 5 °C (41 °F) or above 40 °C (104 °F).
Spare battery is not
charging.
Battery not fully seated in
charging slot.
Remove and re-insert the spare battery in the cradle,
ensuring it is firmly seated. The battery charges from
fully depleted to 90% in approximately 2.5 hours and
from fully depleted to 100% in approximately three
hours.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the
battery align with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
Table 8 Troubleshooting the 1-Slot Charge Only Cradle (Continued)
Symptom Possible Cause Action
Table 9 Troubleshooting the 4-Slot Charge Only Cradle with Battery Charger
Problem Cause Solution
Battery is not
charging.
Device
removed from
the cradle too
soon.
Replace the device in the cradle. The battery charges from fully
depleted to 90% in approximately 2.5 hours and from fully
depleted to 100% in approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Device is not
inserted
correctly in the
cradle.
Remove the device and reinsert it correctly. Verify charging is
active. Touch > System > About phone > Status to view
battery status.
Ambient
temperature of
the cradle is too
warm.
Move the cradle to an area where the ambient temperature is
between -10 °C (+14 °F) and +60 °C (+140 °F).
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