Maintenance & Troubleshooting
179
5-Slot Ethernet Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
Table 11 Troubleshooting the 5-Slot Ethernet Cradle
Problem Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
Device
removed from
cradle during
communication
s.
Replace device in cradle and retransmit.
Incorrect cable
configuration.
Ensure that the correct cable configuration.
Device has no
active
connection.
An icon is visible in the status bar if a connection is currently
active.
Battery is not
charging.
Device
removed from
the cradle too
soon.
Replace the device in the cradle. The battery charges from fully
depleted to 90% in approximately 2.5 hours and from fully
depleted to 100% in approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Device is not
inserted
correctly in the
cradle.
Remove the device and reinsert it correctly. Verify charging is
active. Touch > System > About phone > Status to view
battery status.
Ambient
temperature of
the cradle is too
warm.
Move the cradle to an area where the ambient temperature is
between -10 °C (+14 °F) and +60 °C (+140 °F).
Table 12 Troubleshooting the 4-Slot Battery Charger
Problem Cause Solution
Spare Battery
Charging LED does
not light when spare
battery is inserted.
Spare battery is
not correctly
seated.
Remove and re-insert the spare battery into the charging slot,
ensuring it is correctly seated.
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