ZyXEL Communications IES-22A

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Chapter 56 Troubleshooting

IES-708-22A User’s Guide

385

10 After a successful firmware upload, type atgo to restart the IES-708-22A. The console

port speed automatically changes back to 9600 bps when the IES-708-22A restarts.

Main Page

Default Chapter3
- About this User's Guide3
- Document Conventions4
- Safety Warnings6
- Table of Contents9
- Contents Overview9
- Table of Contents11
- List of Figures27
- List of Tables33
- Introduction37
- PART I Introduction37
Chapter 1 Introducing the IES-708-22A39
- Overview39
- STU-C/STU-R Mode40
- Ways to Manage the IES-708-22A42
- Good Habits for Managing the IES-708-22A42
- Hardware43
- Part II: Hardware43
Chapter 2 Hardware Installation and Connection45
- Freestanding Installation45
- Figure 4 Attaching Rubber Feet45
- Mounting the IES-708-22A on a Rack46
- Front Panel49
Chapter 3 Front Panel49
- Leds49
- Figure 7 Front Panel49
- Table 1 Leds49
- Front Panel Ports50
- Web Configurator55
- Part III: Web Configurator55
- Figure 27 Home55
Chapter 4 Introducing the Web Configurator57
- Introduction57
- Screen Privilege Levels57
- System Login57
- Status Screen58
- Figure 11 Login58
- Figure 12 Home58
- Navigation Panel59
- Table 3 Navigation Panel Submenu Links59
- Table 4 Web Configurator Screens59
- Changing Your Password61
- Figure 13 User Account61
- Saving Your Configuration62
- Logging out of the Web Configurator62
- Figure 14 User Account62
- Figure 15 Logout63
Chapter 5 Initial Configuration65
- Initial Configuration Overview65
- Figure 16 IP Setup65
- Figure 17 Xdsl Port Setup66
- Figure 18 VC Setup67
- Figure 19 VC Setup, Delete67
- Figure 20 Select Ports67
- Figure 21 VC Setup68
- Figure 22 VC Setup68
- Figure 23 Select Ports69
- Figure 24 VC Setup69
- Figure 25 Config Save69
- Figure 26 Config Save > Save Successful70
Chapter 6 Home and Port Statistics Screens71
- Home Screen71
- System Information83
Chapter 7 System Information83
- Figure 33 Basic Setting > System Information83
- Table 11 Basic Setting > System Information84
- General Setup87
Chapter 8 General Setup87
- Figure 34 Basic Setting > General Setup87
- Table 12 Basic Setting > General Setup87
- User Account89
Chapter 9 User Account89
- User Account Screen89
- Figure 35 Basic Setting > User Account89
- Table 13 Basic Setting > User Account89
- Authentication Screen90
- Figure 36 Basic Setting > User Account > Authentication90
- Table 14 Basic Setting > User Account > Authentication91
- Switch Setup93
Chapter 10 Switch Setup93
- GARP Timer Setup93
- Switch Modes93
- Switch Setup Screen95
- Figure 38 Port Isolation with Daisychain Switch Mode Example95
- Figure 39 Basic Setting > Switch Setup96
- Table 15 Basic Setting > Switch Setup96
- IP Setup99
Chapter 11 IP Setup99
- Figure 40 Basic Setting > IP Setup99
- Table 16 Basic Setting > IP Setup99
- ENET Port Setup101
Chapter 12 ENET Port Setup101
- Figure 41 Basic Setting > ENET Port Setup101
- Table 17 Basic Setting > ENET Port Setup101
- Xdsl Port Setup103
Chapter 13 Xdsl Port Setup103
- DSL Profiles103
- Alarm Profiles103
- Downstream and Upstream103
- Default Settings103
- Xdsl Port Setup Screen104
- Virtual Channels107
- VC Setup Screen108
- Figure 45 Basic Setting > Xdsl Port Setup > VC Setup109
- Table 20 Basic Setting > Xdsl Port Setup > VC Setup109
- Figure 46 Basic Setting, Xdsl Port Setup, VC Setup, Delete111
- Figure 47 Select Ports111
- Priority-Based Pvcs112
- Figure 48 Select Ports112
- Table 21 IEEE 802.1P Priority to PPVC Mapping112
- PPVC Setup Screen113
- Xdsl Profiles Setup117
Chapter 14 Xdsl Profiles Setup117
- Configured Versus Actual SHDSL Rates117
- N-Wire Mode117
- Port Profile Screen118
- Figure 51 Basic Setting > Xdsl Profiles Setup118
- Table 24 Basic Setting > Xdsl Profiles Setup118
- ATM Qos119
- Traffic Shaping119
- Upstream Policing122
- Figure 53 TAT, CDVT and BT in Traffic Shaping122
- VC Profile Screen123
- Figure 54 Basic Setting > Xdsl Profiles Setup > VC Profile123
- Table 25 Basic Setting > Xdsl Profiles Setup > VC Profile123
- Alarm Profile Screen124
- IGMP Filtering127
- IGMP Filter Profile Screen127
- Figure 57 Basic Setting > Xdsl Profiles Setup > IGMP Filter Profile128
- Table 28 Basic Setting > Xdsl Profiles Setup > IGMP Filter Profile128
- Xdsl Line Data131
Chapter 15 Xdsl Line Data131
- Xdsl Line Rate Info Screen131
- Figure 58 Basic Setting > Xdsl Line Data131
- Table 29 Basic Setting > Xdsl Line Data131
- Xdsl Performance Screen132
- Figure 59 Basic Setting > Xdsl Line Data > Line Performance133
- Table 30 Basic Setting > Xdsl Line Data > Line Performance133
- G.bond135
Chapter 16 G.bond135
- Bonding Overview135
  - Cell-Level Bonding Process135
  - Bonding Standards135
- G.bond Setup Screen135
- Vlan139
Chapter 17 VLAN139
- Introduction to Vlans139
- Introduction to IEEE 802.1Q Tagged VLAN139
  - Forwarding Tagged and Untagged Frames140
- VLAN Status Screen140
- Figure 62 Advanced Application > VLAN141
- Table 33 Advanced Application > VLAN141
- Static VLAN Setting Screen142
- Figure 63 Advanced Application > VLAN > Static VLAN Setting142
- Table 34 Advanced Application > VLAN > Static VLAN Setting142
- VLAN Port Setting Screen143
- Figure 64 Advanced Application > VLAN > VLAN Port Setting144
- Table 35 Advanced Application > VLAN > VLAN Port Setting144
- Figure 65 Select Ports145
- Igmp147
Chapter 18 IGMP147
- IP Multicast Addresses147
  - IGMP Snooping147
  - IGMP Proxy147
- IGMP Status Screen148
- Figure 66 IGMP Proxy Network Example148
- Figure 67 Advanced Application > IGMP149
- Table 36 Advanced Application > IGMP149
- IGMP Bandwidth Screen150
  - Figure 68 Advanced Application > IGMP > Bandwidth Setup150
  - Table 37 Advanced Application > IGMP > Bandwidth Setup150
  - Bandwidth Port Setup Screen151
  - Figure 69 Advanced Application > IGMP > Bandwidth Setup > Port Setup151
- IGMP Setup Screen152
- Figure 70 Advanced Application > IGMP > IGMP Setup152
- Table 38 Advanced Application > IGMP > Bandwidth Setup > Port Setup152
- Table 39 Advanced Application > IGMP > IGMP Setup152
- IGMP Filter Setup Screen153
- IGMP Count Screen153
- IGMP Port Info Screen154
- Figure 71 Advanced Application > IGMP > Count Setup154
- Figure 72 Advanced Application > IGMP > IGMP Port Info154
- Table 40 Advanced Application > IGMP > Count Setup154
- IGMP Port Group Screen155
- Figure 73 Advanced Application > IGMP > IGMP Port Group155
- Table 41 Advanced Application > IGMP > IGMP Port Info155
- Table 42 Advanced Application > IGMP > IGMP Port Group155
- Static Multicast157
Chapter 19 Static Multicast157
- Static Multicast Screen157
- Figure 74 Advanced Application > Static Multicast157
- Table 43 Advanced Application > Static Multicast157
- Multicast VLAN159
Chapter 20 Multicast VLAN159
- Multicast VLAN Overview159
- MVLAN Status Screen159
- Figure 75 Advanced Application > Multicast VLAN159
- MVLAN Setup Screen160
- Table 44 Advanced Application > Multicast VLAN160
- Figure 76 Advanced Application > Multicast VLAN > MVLAN Setup161
- Table 45 Advanced Application > Multicast VLAN > MVLAN Setup161
- MVLAN Group Screen162
- Figure 77 Advanced Application > Multicast VLAN > MVLAN Group162
- Table 46 Advanced Application > Multicast VLAN > MVLAN Group162
- Packet Filtering165
Chapter 21 Packet Filtering165
- Packet Filter Screen165
- Figure 78 Advanced Application > Filtering165
- Table 47 Advanced Application > Filtering165
- MAC Filter167
Chapter 22 MAC Filter167
- MAC Filter Introduction167
- MAC Filter Screen167
- Figure 79 Advanced Application > MAC Filter167
- Table 48 Advanced Application > MAC Filter168
Chapter 23 Spanning Tree Protocol169
- RSTP and STP169
- Table 49 Path Cost169
- Figure 80 STP Root Ports and Designated Ports170
- Table 50 RSTP Port States170
- Spanning Tree Protocol Status Screen171
- Figure 81 Advanced Application > Spanning Tree Protocol171
- Table 51 Advanced Application > Spanning Tree Protocol171
- Spanning Tree Protocol Screen173
- Figure 82 Advanced Application > Spanning Tree Protocol > STP Config173
- Table 52 Advanced Application > Spanning Tree Protocol > STP Config173
- Port Authentication175
Chapter 24 Port Authentication175
- Introduction to Authentication175
- RADIUS Screen176
- Figure 84 Advanced Application > Port Authentication176
- Table 53 Advanced Application > Port Authentication176
- Screen177
- Figure 85 Advanced Application > Port Authentication > 802.1X177
- Table 54 Advanced Application > Port Authentication > 802.1X177
- Port Security179
Chapter 25 Port Security179
- Port Security Overview179
- Port Security Screen179
- Figure 86 Advanced Application > Port Security179
- Table 55 Advanced Application > Port Security179
- Figure 87 Select Ports180
- DHCP Relay181
Chapter 26 DHCP Relay181
- DHCP Relay Agent Information Option (Option 82)181
  - DHCP Relay Agent Circuit ID and Remote ID Sub-Option Formats181
- DHCP Relay Screen182
- Figure 88 DHCP Relay Agent Circuit ID Sub-Option Format182
- Figure 89 DHCP Relay Agent Remote ID Sub-Option Format182
- Figure 90 Advanced Application > DHCP Relay183
- Table 56 Advanced Application > DHCP Relay183
- DHCP Snoop185
Chapter 27 DHCP Snoop185
- DHCP Snoop Overview185
- DHCP Snoop Screen185
- Figure 91 Advanced Application > DHCP Snoop185
- Table 57 Advanced Application > DHCP Snoop185
- DHCP Snoop Status Screen186
- Figure 92 Advanced Application > DHCP Snoop > DHCP Snoop Status186
- Table 58 Advanced Application > DHCP Snoop > DHCP Snoop Status186
- DHCP Counter Screen187
- Figure 93 Advanced Application > DHCP Snoop > DHCP Counter187
- Table 59 Advanced Application > DHCP Snoop > DHCP Counter187
Chapter 28 2684 Routed Mode189
- 2684 Routed Mode Example189
- 2684 Routed PVC Screen190
- Figure 94 2684 Routed Mode Example190
- Figure 95 Advanced Application > 2684 Routed PVC191
- Table 60 Advanced Application > 2684 Routed PVC191
- 2684 Routed Domain Screen192
- Figure 96 Advanced Application > 2684 Routed Mode > Routed Domain192
- RPVC Arp Proxy Screen193
- Table 61 Advanced Application > 2684 Routed Mode > Routed Domain193
- 2684 Routed Gateway Screen194
- Figure 97 Advanced Application > 2684 Routed Mode > RPVC Arp Proxy194
- Table 62 Advanced Application > 2684 Routed Mode > RPVC Arp Proxy194
- Figure 98 Advanced Application > 2684 Routed Mode > Routed Gateway195
- Table 63 Advanced Application > 2684 Routed Mode > Routed Gateway195
- Pppoa to Pppoe197
Chapter 29 Pppoa to Pppoe197
- Pppoa to Pppoe Overview197
- Pppoa to Pppoe Screen197
- Figure 99 Mixed Pppoa-To-Pppoe Broadband Network Example197
- Figure 100 Advanced Application > Pppoa to Pppoe198
- Table 64 Advanced Application > Pppoa to Pppoe198
- Pppoa to Pppoe Status Screen200
- Figure 101 Advanced Application > Pppoa to Pppoe > Status200
- Table 65 Advanced Application > Pppoa to Pppoe > Status200
- Dscp203
Chapter 30 DSCP203
- DSCP Overview203
- DSCP Setup Screen203
- Figure 102 Advanced Application > DSCP203
- Table 66 Advanced Application > DSCP203
- DSCP Map Screen204
- Figure 103 Advanced Application > DSCP > DSCP Map204
- Table 67 Advanced Application > DSCP > DSCP Map204
- Tls Pvc205
Chapter 31 TLS PVC205
- Transparent LAN Service (TLS) Overview205
  - TLS Network Example205
- TLS PVC Screen206
- Figure 104 Transparent LAN Service Network Example206
- Figure 105 Advanced Application > TLS PVC207
- Table 68 Advanced Application > TLS PVC207
- Acl209
Chapter 32 ACL209
- Access Control Logic (ACL) Overview209
  - ACL Profile Rules209
  - ACL Profile Actions210
- ACL Setup Screen210
- Figure 106 Advanced Application > ACL211
- Table 69 Advanced Application > ACL211
- ACL Profile Setup Screen212
- Figure 107 Advanced Application > ACL > ACL Profile Setup212
- Table 70 Advanced Application > ACL > ACL Profile Setup212
- ACL Profile Map Screen213
- Figure 108 Advanced Application > ACL > ACL Profile Map214
- Table 71 Advanced Application > ACL > ACL Profile Map214
- Downstream Broadcast215
Chapter 33 Downstream Broadcast215
- Downstream Broadcast Screen215
- Figure 109 Advanced Application > Downstream Broadcast215
- Table 72 Advanced Application > Downstream Broadcast215
- Syslog217
Chapter 34 Syslog217
- Syslog Screen217
- Figure 110 Advanced Application > Syslog217
- Table 73 Advanced Application > Syslog217
- Access Control219
Chapter 35 Access Control219
- Access Control Screen219
- Access Control Overview219
- Snmp219
- SNMP Screen223
- Figure 113 Advanced Application > Access Control > SNMP223
- Service Access Control Screen224
- Figure 114 Advanced Application > Access Control > Service Access Control224
- Table 77 Advanced Application > Access Control > SNMP224
- Table 78 Advanced Application > Access Control > Service Access Control224
- Remote Management Screen225
- Figure 115 Advanced Application > Access Control > Secured Client225
- Table 79 Advanced Application > Access Control > Secured Client225
- Static Routing227
Chapter 36 Static Routing227
- Figure 116 Routing Protocol > Static Routing227
- Table 80 Routing Protocol > Static Routing227
- Alarm229
Chapter 37 Alarm229
- Alarm Status Screen229
- Figure 117 Alarm > Alarm Status229
- Table 81 Alarm > Alarm Status229
- Alarm Descriptions230
- Table 82 Alarm Descriptions230
- Alarm Event Setup Screen231
- Alarm Port Setup Screen233
- Table 84 Alarm > Alarm Event Setup > Edit233
- Figure 120 Alarm > Alarm Port Setup234
- Table 85 Alarm > Alarm Port Setup234
- Maintenance235
Chapter 38 Maintenance235
- Maintenance Screen235
- Firmware Upgrade Screen235
- Figure 121 Management > Maintenance235
- Restore Configuration Screen236
- Backing up a Configuration File236
- Figure 122 Management > Maintenance > Click here (Firmware Upgrade)236
- Figure 123 Management > Maintenance > Click here (Restore Configuration)236
- Load Factory Defaults237
- Figure 124 Management > Maintenance > Click here (Restore Default Configuration)237
- Reboot System238
- Command Line FTP238
- Figure 125 Management > Maintenance > Click here (Restore Default Configuration) > Reboot238
- Figure 126 Management > Maintenance > Click here (Reboot System)238
- Diagnostic239
Chapter 39 Diagnostic239
- Diagnostic Screen239
- Figure 127 Management > Diagnostic239
- Table 86 Management > Diagnostic240
- MAC Table241
Chapter 40 MAC Table241
- Introduction to MAC Table241
- Figure 128 MAC Table Filtering Flowchart241
- MAC Table Screen242
- Figure 129 Management > MAC Table242
- Table 87 Management > MAC Table242
- ARP Table243
Chapter 41 ARP Table243
- Introduction to ARP Table243
  - How ARP Works243
- ARP Table Screen243
- Figure 130 Management > ARP Table244
- Table 88 Management > ARP Table244
- Cli245
- Part IV: CLI245
  - Commands247
Chapter 42 Commands247
- Command Line Interface Overview247
- Command Privilege Levels247
- Saving Your Configuration248
- Commands248
- Table 89 Commands248
- Command Examples265
Chapter 43 Command Examples265
- Command Examples Overview265
- Sys Commands265
- Isolation Commands266
- Statistics Monitor Command267
- Statistics Port Command267
- Alarm Commands269
Chapter 44 Alarm Commands269
- General Alarm Command Parameters269
- Alarm Show Command269
- Table 90 General Alarm Command Parameters269
- Alarm Port Show Command270
- Alarm Port Set Command271
- Alarm Tablelist Command271
- Log Format272
- Table 91 Log Format272
- Alarm History Show Command273
- Alarm History Clear Command273
- Alarm Xedit Command274
- Alarm Cutoff Command275
- Alarm Clear Command275
- DHCP Commands277
Chapter 45 DHCP Commands277
- DHCP Relay Commands277
- DHCP Relay Option 82 (Agent Information) Sub-Option 1 (Circuit ID)279
- DHCP Relay Option 82 (Agent Information) Sub-Option 2 (Remote ID)280
- DHCP Snoop Commands281
Chapter 46 IEEE 802.1Q Tagged VLAN Commands285
- Introduction to Vlans285
- IEEE 802.1Q Tagging Types285
- Filtering Databases285
  - Static Entries (SVLAN Table)285
- IEEE VLAN1Q Tagged VLAN Configuration Commands286
- VLAN Enable291
- VLAN Disable291
  - VLAN Show Command291
- MAC Commands293
Chapter 47 MAC Commands293
- MAC Commands Overview293
- MAC Filter Commands293
- MAC Count Commands295
- IGMP Commands299
Chapter 48 IGMP Commands299
- Multicast Overview299
- IGMP Snoop Commands299
- IGMP Filter Commands300
- IGMP Bandwidth Commands303
- IGMP Bandwidth Port Commands304
- IGMP Count Limit Commands306
- IGMP Snoop Statistics Commands307
Chapter 49 Packet Filter Commands311
- Packet Filter Show Command311
- Packet Filter Set Command312
- Packet Filter Pppoe Only Command313
- IP Commands315
Chapter 50 IP Commands315
- IP Commands Introduction315
- IP Settings and Default Gateway315
- General IP Commands316
- Statistics IP Command318
- Table 92 Statistics IP Command318
Chapter 51 Firmware and Configuration File Maintenance321
- Firmware and Configuration File Maintenance Overview321
- Filename Conventions321
- Editable Configuration File322
- Firmware File Upgrade325
- Snmp327
Chapter 52 SNMP327
- SNMP Commands327
- DSL Commands329
Chapter 53 DSL Commands329
- DSL Port Commands329
- Statistics DSL Commands334
- Alarm Profile Commands340
Chapter 54 Virtual Channel Management345
- Virtual Channel Management Overview345
- Virtual Channel Profile Commands345
- PVC Channels347
- Priority-Based Pvcs349
- 2684 Routed Mode Commands353
- Pppoa to Pppoe (PAE) Commands362
- Transparent LAN Service (TLS) Commands366
- ACL Commands369
Chapter 55 ACL Commands369
- ACL Profile Commands369
- ACL Assignment Commands372
- Troubleshooting and Specifications375
- Part V: Troubleshooting and Specifications375
Chapter 56 Troubleshooting377
- Power, Hardware Connections, and Leds377
- IES-708-22A Access and Login378
- Internet Access380
- Password381
- System Lockout382
- Resetting the Defaults382
- Recovering the Firmware384
- Figure 134 Example Xmodem Upload384
Chapter 57 Product Specifications387
- General IES-708-22A Specifications387
- Table 97 Hardware Specifications387
- Table 98 Firmware Specifications388
- Table 99 Default Settings390
- Table 100 Standards Supported391
- Cable Pin Assignments392
- Figure 135 Console Cable RJ-11 Male Connector393
- Figure 136 Console Cable DB-9 Female Connector393
- Table 101 Console Cable Connector Pin Assignments393
- Table 102 Ethernet Cable Pin Assignments393
- Figure 137 Telco-50 Pin Assignments394
- Table 103 Hardware Telco-50 Connector Port and Pin Numbers394
- Appendices and Index395
- Part VI: Appendices and Index395
Appendix A Setting up Your Computer's IP Address397
- Figure 138 Windows 95/98/Me: Network: Configuration398
- Figure 139 Windows 95/98/Me: TCP/IP Properties: IP Address399
- Figure 140 Windows 95/98/Me: TCP/IP Properties: DNS Configuration400
- Figure 141 Windows XP: Start Menu401
- Figure 142 Windows XP: Control Panel401
- Figure 143 Windows XP: Control Panel: Network Connections: Properties402
- Figure 144 Windows XP: Local Area Connection Properties402
- Figure 145 Windows XP: Internet Protocol (TCP/IP) Properties403
- Figure 146 Windows XP: Advanced TCP/IP Properties404
- Figure 147 Windows XP: Internet Protocol (TCP/IP) Properties405
- Figure 148 Windows Vista: Start Menu406
- Figure 149 Windows Vista: Control Panel406
- Figure 150 Windows Vista: Network and Internet406
- Figure 151 Windows Vista: Network and Sharing Center406
- Figure 152 Windows Vista: Network and Sharing Center407
- Figure 153 Windows Vista: Local Area Connection Properties407
- Figure 154 Windows Vista: Internet Protocol Version 4 (Tcp/Ipv4) Properties408
- Figure 155 Windows Vista: Advanced TCP/IP Properties409
- Figure 156 Windows Vista: Internet Protocol Version 4 (Tcp/Ipv4) Properties410
- Figure 157 Macintosh os 8/9: Apple Menu411
- Figure 158 Macintosh os 8/9: TCP/IP411
- Figure 159 Macintosh os X: Apple Menu412
- Figure 160 Macintosh os X: Network413
- Figure 161 Red hat 9.0: KDE: Network Configuration: Devices414
- Figure 162 Red hat 9.0: KDE: Ethernet Device: General414
- Figure 163 Red hat 9.0: KDE: Network Configuration: DNS415
- Figure 164 Red hat 9.0: KDE: Network Configuration: Activate415
- Figure 165 Red hat 9.0: Dynamic IP Address Setting in Ifconfig-Eth0416
- Figure 166 Red hat 9.0: Static IP Address Setting in Ifconfig-Eth0416
- Figure 167 Red hat 9.0: DNS Settings in Resolv.conf416
- Figure 168 Red hat 9.0: Restart Ethernet Card416
- Figure 169 Red hat 9.0: Checking TCP/IP Properties417
Appendix B Pop-Up Windows, Javascripts and Java Permissions419
- Figure 170 Pop-Up Blocker419
- Figure 171 Internet Options: Privacy420
- Figure 172 Internet Options: Privacy421
- Figure 173 Pop-Up Blocker Settings421
- Figure 174 Internet Options: Security422
- Figure 175 Security Settings - Java Scripting423
- Figure 176 Security Settings - Java423
- Figure 177 Java (Sun)424
- Figure 178 Mozilla Firefox: Tools > Options425
- Figure 179 Mozilla Firefox Content Security425
Appendix C Common Services427
- Table 104 Commonly Used Services427
Appendix D Virtual Circuit Topology431
- Figure 180 Virtual Circuit Topology431
Appendix E Legal Information433
Appendix F Customer Support437
- Index443

ZyXEL Communications IES-22A - Page 385

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