Chapter 24 Troubleshooting
NWA-3160 Series User’s Guide
277
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See
Section 2.3 on page 32.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the NWA.
2 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.7 on page 28.
3 Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled.
4 Make sure your computer is in the same subnet as the NWA. (If you know that
there are routers between your computer and the NWA, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP
address is in the same subnet as the NWA.
5 Reset the device to its factory defaults, and try to access the NWA with the default
IP address. See your Quick Start Guide.
6 If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions
• Try to access the NWA using another service, such as Telnet. If you can access
the NWA, check the remote management settings to find out why the NWA does
not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a
computer that is connected to a LAN/ETHERNET port.
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