10 Troubleshooting
1 Concepts and General Tasks
Information to Obtain Before Calling Agilent for Service
Gather the following information before contacting Agilent for
service:
• Symptoms
• Problem description
• Hardware installed and parameters/configuration when the
error occurred (sample, supply gas type, gas flow rates,
detectors/inlets installed, and so forth)
• Any messages that appear on the GC display
• Results of any troubleshooting tests you have run
• Press the [Status] key to display previous Error, Not Ready, and
Shutdown messages.
To obtain service/support contact numbers, see the Agilent Web
site at www.agilent.com/chem.
To Next Page
Loading...
Need help?
General
