Agilent InfinityLab LC Series Vialsamplers User Manual 209
7Error Information
Vialsampler Error Messages
Start of maintenance procedure failed errors
Error ID: 34315, 34316, 34317
These, similarly to the Command failed error events, are non-specific error
messages and indicate only that something went wrong with initiating the given
maintenance procedure. These error messages are usually coupled with other
error events, which provide more specific information on the nature of the issue.
To identify these source error events, look for entries with the same timestamp
as for the Start of maintenance procedure failed error message.
• Error ID: 34315 → Start of needle/seat change procedure failed
• Error ID: 34316 → Start of piston change procedure failed
• Error ID: 34317 → Start of gripper change procedure failed
Injection valve position not found
Error ID: 34319
The injection valve position is not found or the valve is unable to switch.
Probable cause Suggested actions
1
Maintenance procedure failed
Identify the source error message and follow the
instructions provided for that.
Probable cause Suggested actions
1
Overtightened screws
Verify that the stator screws are not overtight-
ened as it can lead to hindered rotor movements.
If necessary, loosen the stator screws and
retighten them appropriately.
2
Broken rotor seal
Check the rotor seal for signs of visible damage
and if necessary, replace it.
3
Broken stator
Check the stator for signs of visible damage and
if necessary, replace it.
4
Potential hardware error
Please contact your Agilent service representa-
tive.
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