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Arris IPC4100 User Manual

Arris IPC4100
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IPC4100 Release 1.0
Installation and Operation Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
STANDARD 365-095-33577 Revision x.1
June 2018

Table of Contents

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Arris IPC4100 Specifications

General IconGeneral
ModelIPC4100
CategorySet-top box
Video OutputHDMI
Audio OutputHDMI
ConnectivityEthernet, Wi-Fi
USB Port1

Summary

Important safety considerations

During transportation to the subscriber home

Guidelines for safely transporting the IPC4100 unit to prevent damage.

During installation

Instructions for proper installation to ensure safe operation and ventilation.

FCC compliance

FCC declaration of conformity

Statement of compliance with FCC rules for Class B digital devices.

Product features

IPC4100 Standard features

Key standard hardware features of the IPC4100 set-top.

Standard data features

Overview of standard data storage and connectivity features.

Standard Miscellaneous Features

Other standard features such as messaging and LED displays.

IPC4100 rear panel

IPC4100 Front panel

Description of the IPC4100 unit's front panel components and indicators.

IPC4100 installation overview

Summary of steps for connecting and configuring the IPC4100.

Completing prerequisites

Checking the home coaxial network topology

Procedure to assess and prepare the home's coaxial network for the IPC4100.

Determining the video connection option

Guidelines for selecting the best video connection type for the TV.

Connecting audio

Information on connecting audio outputs from the IPC4100 to receivers.

Connecting the home router

Steps to connect the IPC4100 to a home router for network connectivity.

Connecting homes with multiple existing cable drops

Guidance for premises with multiple coaxial inputs.

Connecting the home router – embedded MoCA ONT

Specific instructions for connecting the router with an embedded MoCA ONT.

Reviewing the IPC4100 installation steps

Connecting a High-Definition TV (HDTV) for video

How to connect the IPC4100 to an HDTV for optimal video quality.

Connecting an HDTV and an A/V receiver for video

Steps to connect the IPC4100 to an HDTV via an A/V receiver.

Performing remote control operational check

Understanding auto-provisioning

Explanation of the automated setup and activation process for the IPC4100.

Starting the auto-provisioning process

Step-by-step guide to initiate the auto-provisioning procedure.

Reviewing sample IPC4100 self-test screens

Examples of screens encountered during the auto-provisioning process.

Accessing the Basic User Interface (BUI)

Viewing diagnostics

Methods to access diagnostic information via the BUI.

Optimizing High-Definition (HD) settings

Viewing additional HDMI settings

Advanced configuration options for HDMI output and display.

Additional Closed Caption settings

Options for customizing closed caption display appearance.

Graphics Overlaying the Video

How the IPC4100 generates graphics that overlay video content.

Configuring Diagnostics

Navigating the Diagnostics menu

How to navigate through the various diagnostic screens and menus.

Viewing General Status

Displays system status information on the front panel.

Unit Address / Security

Shows the unit address and security-related information for the M-Card.

Code and Download Menu

Information about firmware and non-volatile code objects on the RCM.

Channel and Session Menu

Displays current channels and services entering the home.

Audio / Video Status

Shows the current audio and video status of the IPC4100.

Memory and CPU Status

Displays the IPC4100 series memory configuration and CPU usage.

Interface / Port Status

Diagnostic display for interface and port status when running in KreaTV.

Connected Home

Displays MoCA network status and elements in the Connected Home system.

Purchase / Poll / Upstream Status

Displays the status of subscriber event purchases.

IN BAND Status

Displays in-band status for the last attempted tuned channel.

Out-of-Band (OOB) Status

Indicates the out-of-band control channel status.

Keypad Status

Verifies functionality of front panel indicators and keypad.

DRM Info

Displays Digital Rights Management information for PlayReady and Widevine.

OTT Session History

Displays the diagnostic for the OTT Session History.

Troubleshooting

IPC4100 will not power ON

Steps to resolve issues when the IPC4100 fails to power on.

Remote control does not work

Troubleshooting steps if the remote control is unresponsive or not functioning.

No audio when viewing cable channels

Solutions for audio issues when viewing cable channels.

No audio from center/surround speakers

Troubleshooting for missing audio from surround speakers.

No video on the TV screen

Steps to resolve issues when no video is displayed on the TV.

No closed captions display

How to troubleshoot and enable closed captions.

Black bars right/left of picture

Explains and offers solutions for black bars on the sides of the picture.

Black bars above/below picture

Explains and offers solutions for black bars above and below the picture.

Black bars on all four sides

Addresses black bars appearing on all sides of the picture.

Colors do not appear correctly

Troubleshooting steps for incorrect color display.

Definitions, Acronyms and Abbreviations

Acronym definitions

Glossary of acronyms and their meanings used in the document.

ARRIS Contacts

Technical Services

Information on how to contact ARRIS for technical support.

Technical Training

Contact information for inquiries about ARRIS Global Knowledge Services.

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