MONITORING A CALL WHEN YOU’RE ON HOLD
If someone puts you on hold, and you want to continue your work while you wait,
you can hang up and listen on the Speaker until the caller comes back on the line.
To
monitor
a call on hold:
Action
Result
1. Touch the
Speaker
button located
The Speaker comes on.
under the dial pad when you have
been put on hold.
2. Hang up the handset.
The Speaker goes off.
3. Lift the handset and continue the
conversation when you hear the
caller through the Speaker.
NOW YOU TRY IT!
Holding
Find someone to help you while you practice putting a call on hold and being
put on hold.
1. Call the person.
2. Pay attention to the line lights when you put the call on hold.
3. Ask the person to call you and then put you on hold.
4. When you are put on hold, touch Speaker and then hang up. When you
hear the caller through the Speaker, pick up the handset and continue your
conversation.
If you disconnect the person, or if you are disconnected, review the pro-
cedures and then try again.
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