AudioCodes C435HD - 7 Troubleshooting; Network Administrators; Teams IP Phone Utility

CHAPTER7 Troubleshooting
C435HD Users & Administrator's Manual
7 Troubleshooting
Users
Readthefollowingifanissuewithyourphoneoccurs.Contactyournetworkadministratorif
necessary.Networkadministratorscanalsousethisdocumentationasreference.
Table 7-1: Troubleshooting
Symptom Problem Corrective Procedure
Phoneisoff
(noscreen
displaysand
LEDs)
Phoneisnot
receiving
power
■ MakesuretheAC/DCpoweradapterisattached
firmlytotheDCinputontherearofthephone.
■ MakesuretheAC/DCpoweradapterispluggedinto
theelectricaloutlet.
■ Makesuretheelectricaloutletisfunctional.
■ IfusingPoweroverEthernet(PoE),contactyour
networkadministratortocheckthattheswitchis
poweringthephone.
Phoneisnot
ringing
Ringvolumeis
settoolow
■ Increasethevolume(seeAdjustingRingVolumeon
page56)
Screen
displayis
poor
Screen
settings
■ Adjustthephone’sscreenbrightness
Headsethas
noaudio
Headsetnot
connected
properly
■ Makesureyourheadsetissecurelypluggedintothe
headsetportlocatedonthesideofthephone.
■ Makesuretheheadsetvolumelevelisadjusted
adequately(seeAdjustingHeadsetVolumeon
page57).
Network Administrators
Network  administrators  can  troubleshoot  telephony  issues  in  their  networks  using  the 
followingasreference.
Teams IP Phone Utility
AudioCodes' Teams  IP phone  is  by  default  accessed  via Secure  Shell(SSH) cryptographic 
network protocolafterthenetwork administratorsignsin.Networkadministratorsneedto
knowtheirusernameand password in order  to sign in; admin and 1234arethedefault 
usernameandpassword.
- 75 -