AudioCodes C435HD - Microsoft Admin Center; Collecting Logs

CHAPTER7 Troubleshooting
C435HD Users & Administrator's Manual
Microsoft Admin Center
TheMicrosoftAdminCenterallowsnetworkadministratorstotroubleshootissues
encounteredwiththephone.
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Collecting Logs
Devicediagnostics(Logcat)can becollectedusingtheMicrosoftAdminCenter.Forsupport
purposes,generallogscanbecollectedalsousingtheMicrosoftAdminCenter.Thelogscan
helpdebugTeamsapplicationissuesandalsoforissuesrelatedtothedevice.
➢ To collect logs:
1. Reproducetheissue
2. AccessMicrosoftAdminCenterandundertheDevicestabclicktheDiagnosticsicon.
Figure 7-1: Microsoft Teams Admin Center - Diagnostics
Applies to all AudioCodes phones for Microsoft Teams even though a specific model is
shown in the figures here.
3. ClicktheDiagnosticsicon .
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