AudioCodes C435HD - Getting a Bug Report

CHAPTER7 Troubleshooting
C435HD Users & Administrator's Manual
5. Waituntilthescreenshownintheprecedingfiguredisappears;thephonecreatesall
necessarylogsandcopiesthemtotheitsSDCard/Logsfolder.
6. GetthelogsusingSCPnotationasfollows:
scp -r admin@host_IP:/sdcard/logs/ .
■ Followingaretherelevantlogs(versionandIDmaybedifferenttothoseshownhere):
✔ dmesg.log
✔ dumpstate-TEAMS_1.3.16-undated.txt
✔ dumpstate_log-undated-2569.txt
✔ logcat.log
Getting a Bug Report
GettingaBugReportisidenticaltoGettingDiagnosticsonpage83withtheseexceptions:
■ ABugReportcanbeonmanyphones;Diagnosticsisonone
■ ABugReportisinzipfileformat;Diagnosticsarenot
■ ABugReportisformatteddifferentlytoDiagnostics
➢ To get a Bug Report:
1. IntheAudioCodesTeamsIPPhoneUtility(seeTeamsIPPhoneUtilityonpage75formore
information),enterthephone'sIPaddress,clickSSH Connectandbrowsetoafolderon
thePCtowhichtosendtheinformation.
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