Avaya B189 - Chapter 6: Troubleshooting; Resolving Error Conditions

Chapter 6: Troubleshooting
Resolving error conditions
About this task
Installers can troubleshoot problems before seeking assistance from the system or LAN
administrator in four areas:
Procedure
1. Check both the power and Ethernet wiring for the following conditions:
• Check whether all components are plugged in correctly.
• Check LAN connectivity in both directions to all servers - DHCP, HTTP, and
HTTPS.
• If the deskphone is powered from the LAN, ensure that the LAN is properly
administered and is compliant with IEEE 802.3af.
2. If you use static addressing:
• Use the VIEW option to find the names of the files being used and verify that
these filenames match those on the HTTP/HTTPS server. For more
information, see
Using the VIEW craft procedure for troubleshooting on
page 40. Check the Avaya Support site at www.support.avaya.com to verify
whether the correct files are being used.
• Use the ADDR option to verify IP addresses. For more information, see
Changing IP address information on page 29.
3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya
Media Server, make a note of the last message displayed. For more information,
see
Installation error and status messages on page 43 and Operational errors
and status messages on page 47.
Consult the system administrator. Sometimes, you can correct problems relating to
Communication Manager and HTTP communications by setting the HTTPPORT
value to 81.
Installing and maintaining Avaya B189 Conference IP Phone January 2014 39