Avaya B189 - LLDP Troubleshooting

Condition Cause/Resolution
verify that the file server is UNIX or LINUX, and
verify the extension.
Then verify that all the relevant parameters
indicated in Chapter 7 of the Administering
Avaya B189 Conference IP Deskphone, 16–
604294, are accurately specified in the
46xxsettings file.
User data disappeared when the user
logged out of one phone and logged in to
another phone.
CAUSE: The second phone is unable to gain
access to the backup file.
RESOLUTION: Verify that the first phone
creates a backup file.
Verify whether appropriate administration was
done in accordance with Chapter 7 of the
Administering Avaya B189 Conference IP
Deskphone, 16–604294. Then verify that the
second phone is administered to retrieve data
from the same location as the first phone.
Then verify that all the relevant parameters
indicated in Chapter 7 of the Administering
Avaya B189 Conference IP Deskphone, 16–
604294, are accurately specified in the
46xxsettings file.
Finally, verify that the HTTP and HTTPS server
on which the backup file is located is
operational and accessible from the second
phone.
LLDP Troubleshooting
If the Waiting for LLDP message appears for more than a few seconds, the message generally
indicates a problem with getting a value for the call server IP address. This error can occur
due to incorrect settings in script files or in the way the network is configured.
On booting, the phone must obtain a valid IP address for the call cerver. The phone can obtain
the value, known as MCIPADD, from several sources:
• A static or manually programmed address on the phone.
• The 46xxsettings.txt file MCIPADD setting.
• A DHCP offer using option 242 that includes the MCIPADD setting.
• Link Layer Discovery Protocol or LLDP.
If the phone cannot find MCIPADD through any of these means, it will fail to register with the
Call Server and will display the Waiting for LLDP message several times before rebooting. For
example, if the MCIPADD value was specified in the 46xxssetting file and the network file
Troubleshooting
50 Installing and maintaining Avaya B189 Conference IP Phone January 2014
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