Avaya B189 - Page 49

Condition Cause/Resolution
RESOLUTION: None.
The phone does not use and ignores the
HTTP or HTTPS script file and settings
file.
CAUSE: The system value AUTH is set to 1
which indicates that HTTPS is required but no
valid address is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or
enter a valid address for TLSSRVR.
The HTTP or
HTTPS script file is
ignored or not
used by the
phone,
AND the HTTP or
HTTPS server is a
LINUX or UNIX
system.
CAUSE: The phone expects lines of the script
file to terminate with a <Carriage
Return> <Line Feed>. Some UNIX
applications only terminate lines with <Line
Feed>. Editing the script file with a UNIX-
based editor can strip a<Carriage
Return> from the file. Doing so causes the
entire file to be treated as a comment, and thus
be ignored.
RESOLUTION: Edit the script file with a
Windows
®
—based editor, or another editor
that does not strip out the <Carriage
Return>.
CAUSE: UNIX and LINUX systems use case-
sensitive addressing and file labels.
RESOLUTION: Verify the file names and path
in the script file are accurately specified.
AND phone
administration
recently changed.
CAUSE: The B189Hupgrade.txt file was edited
incorrectly, renamed, etc.
RESOLUTION: Download a clean copy of the
B189Hupgrade.txt file from the Avaya support
web site at http://www.avaya.com/support, and
do not edit or rename the file. Customize or
change only the 46xxsettings file as required.
The system ignores some settings in the
settings file while other settings are being
used properly.
CAUSE: Improper administration of settings
file.
RESOLUTION: Verify that customized settings
are correctly spelled and formatted.
See Administering Avaya B189 Conference IP
Deskphone, 16–604294.
Telephone power is interrupted while the
phone is saving the application file and the
HTTP/HTTPS application stops
responding.
CAUSE: The HTTP or HTTPS server stops
responding if power is interrupted while a
phone is saving the application file.
RESOLUTION: Restart the phone
The user indicates an application or option
is not available.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Verify that the 46xxsettings
script file is properly specified for your system,
Operational errors and status messages
Installing and maintaining Avaya B189 Conference IP Phone January 2014 49