Avaya B189 - Proposed Solution for DHCP Configured Deskphones; Proposed Solution for Script-Configured Deskphones

Proposed solution for DHCP configured deskphones
Procedure
1. Using the Administration menu ADDR procedure, set Phone to 0.0.0.0.
2. Verify or set SSON to 242 which is the default value.
3. Administer the DHCP server option 242 to include MCIPADD=xxx.xxx.xxx.xxx where
xxx.xxx.xxx.xxx is the call server IP address.
4. Verify that the DHCP server and the deskphone are on the same VLAN.
5. Verify the DHCP server port 67 and or the DHCP client port 68 are not blocked on
the switch.
6. Verify the configuration of the DHCP Relay Agent on the switch or on a separate
PC, for example, MS Windows Server 2000/2003 whether the deskphones and
DHCP Server are placed on different networks or subnets. DHCP broadcast
messages do not, by default, cross the router interface.
Note:
Do not embed spaces in DHCP Option 242 strings. For more information, see
DHCP Server Administration in Chapter 5 of the Administering Avaya B189
Conference IP Deskphone, 16–604294.
Proposed solution for script-configured deskphones
Procedure
1. Edit the 46xxsettings.txt file to contain a valid Call Server IP address with the line
SET MCIPADD xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the Call Server IP
address.
2. Verify that the B189Hupgrade.txt file contains the line GET 46xxsettings.txt
as the last command line of the upgrade file.
3. Verify that the deskphone can reach the HTTP server and whether the HTTP server
is activated.
4. Verify that the B189Hupgrade.txt and 46xxsettings.txt files are placed in the proper
directory of the HTTP server to access these files.
For more information, see Administering Avaya B189 Conference IP Deskphone,
16–604294.
Troubleshooting
52 Installing and maintaining Avaya B189 Conference IP Phone January 2014
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