Avaya B189 - Operational Errors and Status Messages

Message Cause/Resolution
RESOLUTION: Ensure the call server is properly administered to
register a compatible phone for the IP address and extension.
Operational errors and status messages
The following table identifies some of the possible operational problems that might be
encountered after successful Avaya B189 Conference IP phone installation. The user guide
for a specific phone model also contains troubleshooting for users having problems with
specific IP phone applications. Most of the problems reported by phone users are LAN-based,
where Quality of Service, server administration, and other issues can impact end-user
perception of IP phone performance.
Table 5: Operational error conditions for Avaya B189 Conference IP Phones
Condition Cause/Resolution
The phone continually reboots, or reboots
continuously about every 15 minutes.
CAUSE: The phone cannot find the HTTP/
HTTPS server and/or call server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate. Alternately, this might
be a firmware fault because the MAC address
in memory is corrupted; in this case, you must
return the phone to Avaya for repair.
The phone stops
working in the
middle of a call,
AND no lights are lit
on the phone and the
display is not lit.
CAUSE: Loss of power.
RESOLUTION: Check the connections
between the phone, the power supply, and the
power jack. For example, verify whether static
addressing was not used or that any changes
to static addresses were entered correctly.
Follow POE guidelines to troubleshoot POE
related problems.
AND power to the
phone is normal and
the phone might have
gone through the
restarting sequence.
Loss of path to the Avaya call server, expiry of
DHCP lease, or unavailable DHCP server
when telephone attempts to renegotiate DHCP
lease.
RESOLUTION: As above.
The phone was
working, but does
not work now,
AND no lights are lit
on the phone and the
display is not lit.
CAUSE: Loss of power.
RESOLUTION: Check the connections
between the phone, the power supply, and the
power jack. Follow POE guidelines to
troubleshoot POE related problems.
Operational errors and status messages
Installing and maintaining Avaya B189 Conference IP Phone January 2014 47