Instruction manual - English - EN
29MNGCEVO_2116_EN
12 Information on disposal
and recycling
The European Directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE) mandates
that these devices should not be disposed of in the
normal flow of municipal solid waste, but they should
be collected separately in order to optimize the
recovery stream and recycling of the materials that
they contain and to reduce the impact on human
health and the environment due to the presence of
potentially hazardous substances.
The symbol of the crossed out bin is marked
on all products to remember this.
The waste may be delivered to appropriate collection
centers, or may be delivered free of charge to the
distributor where you purchased the equipment at
the time of purchase of a new equivalent or without
obligation to a new purchase for equipment with size
smaller than 25cm (9.8in).
For more information on proper disposal of these
devices, you can contact the responsible public
service.
13 Warranty
The product has a 5 year warranty with the following
exceptions:
• Wiper blade.
• Slip-ring: maximum 4,000,000 revolutions or
operations.
• Motor belts: maximum 7,000,000 revolutions or
operations.
Warranty service and technical support can be
obtained by contacting Avigilon Technical Support:
avigilon.com/contact-us/.
14 Troubleshooting
Contact an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
PROBLEM The product does not go on.
CAUSE Cabling error or wrong PoE
power supply type/class.
SOLUTION Make sure the connections are
correct. Verify that the PoE power
supply is compatible with the
product.
PROBLEM The product does not go
on. The LED indicated in the
figure is off (Fig. 29, page 24).
CAUSE Possible fault on fuse F3.
SOLUTION Contact the technical assistance
service (AVIGILON).
PROBLEM The shooting area do not
correspond to the selected
preset position.
CAUSE Loss of absolute position
reference point.
SOLUTION Reset the equipment by
switching off and on again.
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