R5900022-09 ClickShare CS-100 85
Problem Cause Solution
Video is not shown on screen Player uses overlays Disable the usage of overlays in
the preferences of the video
player.
Some programs of Windows are
not shown on the display
Use of overlays, 3D or hardware
acceleration in the GPU
• Disable overlays or hardware
acceleration in the GPU.
• Disable AeroGlass in Windows
7
• Upgrade the Base Unit to the
latest software version.
When using Windows 7 the
following message about the
Windows Aero color scheme
appears: "Windows has detected
your computer's performance is
slow. This could be because there
are not enough resources to run
the Windows Aero color scheme.
To improve...".
ClickShare uses resources from
the GPU. In combination with
other programs which do so,
Windows 7 sometimes shows this
message suggesting to disable
Aero to improve the performance
of your laptop.
It is safe to ignore this message
and choose 'Keep the current
color scheme'.
Your screen is not shown on the
display when pressing the Button
You are the second person that
wants to share content. Only one
screen can appear simultaneously
Click and hold the button for 2
seconds to use the Show me full
screen function.
The ClickShare software is not
running.
Go to the ClickShare drive and run
the software.
Your content is removed from the
display and the LEDs on the button
are blinking white
Connection to the Base Unit is
lost.
ClickShare tries to restore the
connection automatically. If it fails,
the LEDs on the Button start
blinking red.
Unplug the button from your laptop
and try a new button.
Nothing is shown on the displays
at all.
The displays are switched off. Switch on the displays.
The display cable is not correctly
connected
Insert the display cable to the
display and the Base Unit.
The display does not recognize or
is not able to display the Base Unit
output resolution.
Change the corresponding setting
via the web interface.
The Base Unit is in standby mode Briefly push the standby button on
the Base Unit or insert a button
and run the ClickShare software.
Bad WiFi connectivity Congestion of the wireless
channel
Use wireless network scan tools to
look for free or the least congested
channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions between Buttons and
Base Unit cause lowering of the
wireless strength and quality.
Move the Base Unit to another
place in the room.
Avoid placing it inside cabinets,
false ceiling, below the table,
behind a wall, in another room, ....
Troubleshooting
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