AW00118303000 Troubleshooting and Support
Basler racer GigE 215
12 Troubleshooting and Support
This chapter explains camera reset and outlines the resources available to you if you need help
working with your camera.
12.1 Camera Reset
Some situations may require a camera reset. It is executed using the DeviceReset command
parameter via the pylon API and is therefore also referred to as a "software reset".
During camera reset, camera power stays on. This is in contrast to camera restart where camera
power is switched off and on again.
From the perspective of the Basler pylon software and the operating system, camera reset and
camera restart both appear as a "surprise device removal" and must be handled accordingly.
Resetting the camera
After having issued the camera reset command perform the subsequently necessary steps, e.g.
some cleanup on the PC, in accord with the DeviceRemovalHandling sample code that is included
in the pylon SDK documentation.
After camera reset was carried out, allow some time to elapse until the camera is detected again.
For more information about the pylon API and SDK, see Section 3.1 on page 25.
When camera reset is carried out, all settings stored in the camera’s volatile
memory are lost.
If you want to preserve settings stored in the camera’s volatile memory, safe them
as a user set before carrying out camera reset. Note that some settings can not
be saved in a user set, for example the settings for the luminance lookup table.
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