C (E3) 08/2015 page 71/93
16.4 Sending the unit back to BINDER GmbH
If you return a BINDER product to us for repair or any other reason, we will only accept the product upon
presentation of an authorization number (RMA number) that has previously been issued to you. An
authorization number will be issued after receiving your complaint either in writing or by telephone prior
to your sending the BINDER product back to us. The authorization number will be issued following receipt
of the information below:
• BINDER product type and serial number
• Date of purchase
• Name and address of the dealer from which you bought the BINDER product
• Exact description of the defect or fault
• Complete address, contact person and availability of that person
• Exact location of the BINDER product in your facility
• A contamination clearance certificate (chap. 22) must be faxed in advance
The authorization number must be applied to the packaging in such a way that it can be easily recognized
or be recorded clearly in the delivery documents.
For security reasons we cannot accept a unit delivery if it does not carry an authorization
number.
Abteilung Service
78502 Tuttlingen
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