Brother DCP-L2500D Service Manual

2-78
Confidential
4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.
4.4.1 Cannot receive data
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "DCP-XXXX", "HL-XXXX" or "MFC-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "DCP-XXXX", "HL-XXXX" or "MFC-XXXX".
Product ID (hexadecimal)
DCP-L2500D : 0321h DCP-7080 : 0368h
DCP-L2520D : 0324h DCP-7080D : 0367h
DCP-L2520DW : 0322h DCP-7180DN : 0369h
DCP-L2540DN : 0326h MFC-7380 : 036Bh
DCP-L2540DW : 0328h MFC-7480D : 036Ch
DCP-L2560DW : 0329h MFC-7880DN : 036Dh
HL-L2380DW : 0330h
MFC-L2680W : 03BBh
MFC-L2700D : 0373h
MFC-L2700DN : 03BCh
MFC-L2700DW : 0331h
MFC-L2720DW : 0337h
MFC-L2740DW : 0320h
<User Check>
- Check that the USB cable or LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2
Main PCB failure Replace the main PCB ASSY.

Brother DCP-L2500D Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	26 ppm
Duplex print speed (black, normal quality, A4/US Letter)	6.5 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4, 6, 9, 16, 25
Time to first copy (black, normal)	10 s
Copy speed (black, normal quality, A4)	26 cpm
Scan to	E-mail, File, Image, OCR
Scan drivers	ICA, SANE, TWAIN, WIA
Grayscale levels	256
Input color depth	30 bit
Maximum scan area	A4 (210 x 297) mm
Output color depth	24 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	600 x 2400 DPI
Faxing	No
Printing colors	Black
Maximum duty cycle	10000 pages per month
Recommended duty cycle	250 - 2000 pages per month
Number of print cartridges	1
Page description languages	GDI
Processor family	ARM9
Sound power level (standby)	33 dB
Sound pressure level (printing)	49 dB
Sound pressure level (quiet mode)	45 dB
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	100 sheets
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	35 sheets
Custom media width	76.2 - 215.9 mm
Custom media length	127 - 355.6 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper, Thick paper, Thicker paper, Thin paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Display	LCD
Product color	Black, Grey
Market positioning	Home & office
Display number of lines	2 lines
Display number of characters	16
Online services supported	Evernote
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Direct printing	-
Standard interfaces	USB 1.1, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	1104 W
Power consumption (off)	0.08 W
Power consumption (standby)	60 W
Power consumption (PowerSave)	6.6 W
Power consumption (average operating)	480 W
Minimum storage drive space	500 MB
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Package depth	567 mm
Package width	517 mm
Package height	414 mm
Package weight	12500 g
Storage temperature (T-T)	0 - 40 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	409 mm
Width	398.5 mm
Height	267 mm