2-87
Confidential
4.11.3 Document jam
 Paper jam in the ADF cover
 Paper jam in the ADF
<User Check>
- Check that the paper used for the document is not thinner than 64 g/m
2
.
- Check that the paper used for the document is not shorter than 147.3 mm.
- Check that the number of paper set has not exceeded the upper limit in the paper tray.
- Check that the ADF cover is closed correctly.
Step Cause Remedy
1
Foreign object inside the area 
around ADF cover
Remove foreign objects inside the area 
around the ADF cover.
2
First side document scanning 
position actuator coming off
Reattach the first side document scanning 
position actuator.
3
ADF cover actuator caught in some 
sections of the machine
Reattach the ADF cover actuator.
4
Document pinch roller coming off Reattach the document pinch roller.
5
Second side white bar coming off Reattach the second side white bar.
6
Connection failure of first side 
document scanning position sensor 
PCB harness 
Check the connection of the first side 
document scanning position sensor PCB 
harness, and reconnect it if necessary.
7
Abrasion of document feed roller Replace the document feed roller ASSY 1.
8
First side document scanning 
position sensor failure
Replace the first side document scanning 
position sensor PCB ASSY.
9
ADF cover sensor failure Replace the ADF cover/document detection 
sensor PCB ASSY.
10
Main PCB failure Replace the main PCB ASSY.
<User Check>
- Check that the paper used for the document is not thinner than 64 g/m
2
.
- Check that the paper used for the document is not longer than 900 mm (400 mm when 
duplex scanning).
- Check that the document guide is adjusted to suit the document width.
Step Cause Remedy
1
Foreign object inside the ADF  Remove foreign objects inside the ADF
2
Second side document scanning 
position actuator coming off
Reattach the second side document 
scanning position actuator.
3
First side white bar coming off Reattach the first side white bar.
4
Fed at an angle and jammed due to 
abrasion of separation roller
Replace the separation roller ASSY.
5
Connection failure of second side 
document scanning position sensor 
PCB harness
Check the connection of the second side 
document scanning position sensor PCB 
harness, and reconnect it if necessary.
6
Second side document scanning 
position sensor failure
Replace the second side document scanning 
position sensor PCB ASSY.
7
Main PCB failure Replace the main PCB ASSY.