CHAPTER 4 TROUBLESHOOTING
Confidential
4-30
(2) Although the USB driver is installed, it is unable to find the BRUSB: port. (Windows98/Me
only)
User Check
(1) Re-install the USB driver by following the steps below;
i) Turn the printer off.
ii) Double-click the file “Deins USB.exe” in the USB directory of the CD-ROM.
iii) Re-boot the PC.
iv) Turn the printer on.
v) “Add New Hardware Wizard” is launched again, follow the instructions in the Wizard to
re-install the driver.
(2) Try to connect the printer directly to the computer if it is connected through a USB hub.
Possible cause Step Check Result Remedy
Computer
Operating
System
1 Windows 95 or Windows
NT4.0?
Yes The operating system does
not support USB.
Computer
settings
2 Does ‘Universal Serial Bus
Controllers’ appear in the
Device Manager tab of ‘System
Properties’ in Control Panel?
No This problem can be caused
by your computer settings.
See the computer manual.
USB cable/
printer damage
3 Does “Add New Hardware
Wizard” appear on the screen
or Does test print complete?
No The USB cable is damaged.
Replace the cable. If the
same problem appears, the
printer will be damaged.
(3) The print speed slows down under BR-Script 3
User Check
Add optional memory.
(4) Unable to print EPS data under BR-Script 3.
User Check
Follow the steps below;
(1) In the printer folder, choose the printer you use.
(2) Press the Advanced button on the Post Script
®
tab.
(3) Choose Tagged binary communication protocol in data format.
!
CAUTION:
Not following the instructions for using the printer may cause you to be responsible for all
repairs.
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