HL-5240/5250DN/5270DN/5280DW SERVICE MANUAL
Confidential
4-31
(5) This printer does not appear in Chooser (Mac OS
®
9.1 to 9.2), Print center (Mac OS
®
X
10.2) or Printer Setup Utility (Mac OS
®
X 10.3 or greater).
User Check
(1) Check the printer is turned on.
(2) Check USB cable is connected correctly.
(3) Check the printer driver is installed correctly.
Possible cause Step Check Result Remedy
Printer
connection
1 Select ‘Apple System Profiler’
in Apple Menu. Are the
following items indicated in the
USB box of the Device and
Volumes tab?
• Product ID: 002A (HL-5240),
002B (HL-5250DN), 002C
(HL-5270DN), 002D (HL-
5280DW)
• Vender: Brother International
Corporation (or 0x4f9)
No Check the printer is turned on
and the USB cable is
connected correctly.
Check that the USB cable
used is the shielded twisted
pair type and 5 m or less.
Try to connect the printer and
PC with the USB cable
directly.
Driver
installation
2 Are there the following files in
the Extensions Folder of
System Folder?
No Try to re-install the printer
driver.
<For System 9.1 – 9.2>
• BR_PrintMoniter (laser)
• Brother Laser
Yes Turn off the printer and PC
power switch, and check all
connections between them.
Then, turn them on again.
(6) Unable to print from the application when using Macintosh with USB
User Check
Make sure that the supplied Macintosh
®
printer driver is installed in the Hard Disk and that it is
selected with Chooser (Mac OS
®
9.1 to 9.2), Print Center (Mac OS
®
X 10.2.4 or greater) or Print
Setup Utility (Mac OS
®
X 10.3 or greater).
(7) Unable to print from the application software under DOS.
User Check
(1) Make sure that the DOS application interface settings match those of your printer. For example,
if you are using a parallel printer cable, you would set your DOS application printer port to LPT1.
(2) Check if the printer has any printer alarms.
(3) Make sure that you have chosen the proper printer in your application.
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