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Clean the Paper Pick-up Rollers
Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds properly.
1. Unplug the machine from the AC power outlet.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull the paper tray completely out of the machine.
• If the machine has been feeding multiple pages when there are only a few sheets of paper left in the
tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
For MFC-J680DW/MFC-J880DW/MFC-J885DW, also clean the Base Pad (2) for the photo bypass tray
with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
• In Canada, the photo bypass tray is called the photo paper tray.
4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so
that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all
moisture.
5. Put the paper tray firmly back in the machine.
6. Reconnect the power cord.
Related Information
• Clean Your Brother Machine
• Error and Maintenance Messages
• Paper Handling and Printing Problems
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