Confidential
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4.4 Software-related Problems
The end user can solve problems pertaining to software, for instance, print cannot be
made from a computer although test print and printer setting print can be made from
the machine by following the User Check items. If the same problem occurs, follow
each procedure in the order of the number described in the Step column in the tables
below.
4.4.1 Cannot print data
< User Check >
- Check if USB cable or LAN cable is not broken.
- Check if the correct product is selected if the interface switching device is in use.
- Check the driver settings.
- Reset to the factory default (refer to the user's guide.)
4.5 Network Problems
4.5.1 Cannot make a print through network connection
< User Check >
- Check items in the network setting guide.
- Carry out network reset (refer to the user's guide.)
Step Cause Solution
1 Main PCB defective Replace the main PCB.
Step Cause Solution
1 Wireless LAN PCB connector
connection failure
Reconnect the wireless LAN PCB ASSY.
2 Wireless LAN PCB defective Replace the wireless LAN PCB ASSY.
3 Main PCB defective Replace the main PCB.
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