63Technical Assistance
Technical Assistance
Applications Support
For the latest EDGE™ applications information, go to http://cem.com/edge/. The EDGE pages contain
downloadable applications notes, a listing of recent posters, method notes and more. A registered account is
required for download. CEM is proud to provide applications support for any solvent extraction related questions
from a team of trained chemists with a complete extractions lab. For applications support, call (800) 726-3331
(inside the US) or (704) 821-7015 and ask for “Molecular Support”, or email CEM EDGE applications support at
molecular.support@cem.com.
Technical Support
CEM is proud to provide technical support for the EDGE from a team of specially trained Service
Technicians. For technical support in the US and Canada, call (800) 726-5551 or (704) 821-7015 and ask for
“EDGE Service” or email service@cem.com. For technical support outside the US and Canada, contact your local
CEM Subsidiary or Distributor.
Requested Information
When contacting CEM for support, please provide the following information about the instrument:
• EDGE Serial Number
• EDGE Firmware Version
Service can only be performed by an authorized CEM service technician.
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