Ciara Enterprise/Discovery 945GTP
- 66 -
8.4: Solving General Problems
You should be able to easily resolve the general problems described in this section. If a problem persists and you are
unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact Ciara Technologies
at 1-877-242-7272 and ask for the Customer Service department.
Solving General Problems
Problem Cause Solution
Computer appears locked up and
will not turn off when the power
button is pressed
Software control of the power
switch is not functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not respond to
USB keyboard or mouse.
Computer is in Last State mode. Press the power button to resume from
Last State mode.
CAUTION: When attempting to resume from Last State mode, do not hold down the power button for more
than four seconds. Otherwise, the computer will shut down and you will lose your data.
Computer date and time display
is incorrect.
RTC (real-time clock) battery
may need to be replaced.
► Connecting the computer to a
live AC outlet prolongs the life
of the RTC battery.
. First, reset the date and time under
Control Panel (Computer Setup can also
be used to update the RTC date and time).
If the problem persists, replace the RTC
battery. See Figure 3.1 and Section 4.5 of
this guide for more information.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key may be on. Press the Num Lock key. The Num Lock
light should not be on if you want to use
the arrow keys.
Poor performance is experienced Processor is hot. 1. Make sure the airflow to the computer
is not blocked.
2. Make sure the fans are connected and
working properly (some fans only
operate when needed)
Make sure the processor heatsink is
installed properly.
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
To Next Page
Loading...