Ciara Enterprise/Discovery 945GTP
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8.15: Solving Optical Drive
Problems
In this User Guide, an optical drive is defined as a CD-ROM or a DVD-ROM or a CDRW or a DVD-R/RW.
Solving Processor Problems
Problem Cause Solution
System will not boot from an
optical drive.
Non-bootable CD in drive. Try a bootable CD in the drive.
Optical drive is not detected by
the system.
Drive is not connected properly or
not properly configured.
Verify if the drive is correctly seated in
the chassis. Verify if all cables have
been correctly connected.
Movie will not play in the DVD
drive.
Decoder software is not installed. Install decoder software.
Note: All Ciara systems equipped with a
DVD drive at plant assembly include the
necessary Decoder software.
Cannot eject compact disc from
tray.
Disc not properly seated in the
drive.
Turn off the computer and insert a thin
metal rod into the emergency eject hole
and push firmly. Slowly pull the tray out
from the drive until the tray is fully
extended, then remove the disc.
The optical drive cannot read a
disc or takes too long to start.
CD has been inserted upside
down.
Re-insert the CD with the label facing
up.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
Wait at least 30 seconds to let the DVD-
ROM drive determine the type of media
being played such as audio or video.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning
kit, available from most computer
stores.
Recording audio CDs is difficult
or impossible.
Wrong or poor quality media
type.
1.Try using a slower speed when
recording.
2.Verify that you are using the correct
media for the drive.
3.Try a different brand of media.
Quality varies widely between
manufacturers.
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