Ciara Enterprise/Discovery 945GTP
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Procedures to be followed:
1. Refer to the back of your system main CPU unit and record the model number and serial number from the
Machine Identification Label.
2. Make sure that you know the name and version number of the operating system that you are using, what
accessory expansion cards you have installed in your system, and that you have the system Owner’s and
User’s Guides ready to hand.
3. Call Ciara Technologies’ Support Centre at 877-242-7272.
4. Provide the computer system’s model number and serial number. If you have purchased an extended
warranty, please provide the Service Contract number as well. The Customer Service Representative will
verify your warranty status immediately, and then pass the call to the dedicated PC Support Group for
further action.
5. Answer any questions from the support personnel to the best of your ability: The support group may ask
you to provide additional information, run specific commands, change or verify parameter settings, etc…
6. The support personnel may be able to rectify the problem over the telephone, at which time you should
ask for and record the unique call number for your own records. If the support group is unable to resolve
the problem remotely, an On-Site call may be generated or additional information will be provided to you
to obtain a Returned Merchandise Authorization Number (RMA), depending upon the type and current
status of your warranty.
7. Make a back-up copy of all of the files on your hard disk before returning your computer for service.
Ciara Technologies Inc. is not responsible for the loss or damage of any data on the returned system. In
some cases, hard disks may need to reformatted or replaced. It is the responsibility of the user to ensure
data is backed up prior to shipment to Ciara Technologies Inc.
8. Use the original box with its foam protective inserts whenever you return your computer to us for service.
Ciara Technologies Inc. is not responsible for shipping damage due to poor packaging. Include your phone
number and a list of times when you may be contacted.
If you have any questions please contact us at our Montreal address shown in our web site at:
http://www.ciara-tech.com
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