Ciara-tech Discovery - 8.11: Solving Keyboard and Mouse Problems

Ciara Enterprise/Discovery 945GTP
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8.11: Solving Keyboard and Mouse Problems
Solving Keyboard Problems
Problem Cause Solution
The computer does not recognize
keyboard commands and typing.
Keyboard connector is not
properly connected.
1.On the Windows Desktop, click Start.
2.Click Shut Down. The Shut Down
Windows dialog box is displayed.
3.Select Shut down.
4.After the shutdown is complete,
reconnect the keyboard to the back of
the computer and restart the computer.
Program in use has stopped
responding to commands.
Shut down your computer using the
mouse and then restart the computer.
Keyboard needs repairs. Contact Ciara Technology so that we
may proceed to repairs.
Computer is in Last State mode. Press the power button to resume from
Last State mode.
CAUTION: When attempting to resume from Last State mode, do not hold down the power button for more than
four seconds. Otherwise, the computer will shut down and you will lose your data.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key may be on. Press the Num Lock key. The Num
Lock light should not be on if you want
to use the arrow keys.
Solving Mouse Problems
Problem Cause Solution
Mouse does not respond to
movement or is too slow.
Mouse connector is not properly
plugged into the back of the
computer.
Shut down the computer. After the
shutdown is complete, plug the mouse
connector into the back of the computer
and restart the computer.
Program in use has stopped
responding to commands.
Shut down the computer using the
keyboard and then restart the computer
Mouse needs repairs. Contact Ciara Technology so that we
may proceed to repairs.
Computer is in Last State mode. Press the power button to resume from
Last State mode.
CAUTION: When attempting to resume from Last State mode, do not hold down the power button for more than
four seconds. Otherwise, the computer will shut down and you will lose your data.
Mouse will only move vertically,
horizontally, or movement is
jerky.
Mouse roller ball is dirty. Remove roller ball cover from the
bottom of the mouse and clean it with a
mouse cleaning kit available from most
computer stores.