Configuration referenceDescriptionFeature
For more information, see:
•
Cisco Unified Communications
Manager Features and Services
Guide, “Barge and Privacy” chapter
•
Cisco Unified Communications
Manager System Guide, “Cisco
Unified IP Phones” chapter
Allows an agent or administrator to create and play a
prerecorded greeting automatically at the beginning of a
call, such as a customer call, before the agent begins the
conversation with the caller. An agent can prerecord a
single greeting or multiple ones as needed and create and
update them.
When a customer calls, both callers hear the prerecorded
greeting. The agent can remain on mute until the greeting
ends or answer the call over the greeting.
All codecs supported for the phone are supported for Agent
Greeting calls.
To enable Agent Greeting in Cisco Unified CM
Administration, choose Device > Phone, locate IP Phone
that you want to configure. Scroll to the Device Information
Layout pane and set Builtin Bridge to On or Default.
If Builtin Bridge is set to Default, in Cisco Unified CM
Administration, choose System > Service Parameter and
select the appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device>Phone) pane and set
Builtin Bridge Enable to On.
Agent Greeting
For more information, see Cisco Unified
Communications Manager Administration
Guide, “SIP Profile Configuration” chapter.
Allows a user to reject calls from anonymous callers.Anonymous Call Block
(SIP phones only)
For more information, see Cisco Unified
Communications Manager Features and
Services Guide, “Call Pickup Configuration”
chapter.
Allows users to pick up a redirected call using the
Computer Telephony Integration (CTI) application, on any
line in their call pickup group, regardless of how the call
was routed to the phone.
Any Call Pickup
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, “Assisted Directed Call
Park” chapter.
Enables users to park a call by pressing only one button
using the Direct Park feature. You must configure a Busy
Lamp Field (BLF) Assisted Directed Call Park button.
When users press an idle BLF Assisted Directed Call Park
button for an active call, the active call parks at the Direct
Park slot associated with the Assisted Directed Call Park
button.
Assisted Directed Call Park
For more information, see:
•
Cisco Unified Communications
Manager System Guide, “Cisco
Unified IP Phones” chapter
•
Cisco Unified Communications
Manager Administration Guide,
“Directory Number Configuration”
chapter
A stutter tone from the handset, headset, or speakerphone
indicates that a user has one or more new voice messages
on a line.
The stutter tone is line-specific. You hear it only
when using the line with the waiting messages.
Note
Audible Message Waiting
Indicator (AMWI)
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
121
Features, Templates, Services, and Users
Telephony Features Available for Cisco Unified IP Phone