Possible Explanation and ActionDescriptionMessage
Phone has CTL and ITL files installed and it failed
to update the new CTL and ITL files.
Possible reasons for failure:
•
Network failure.
•
TFTP server was down.
•
The new security token used to sign CTL file
and the TFTP certificate used to sign ITL file
are introduced, but are not available in the
current CTL and ITL files in the phone.
•
Internal phone failure.
Possible solutions:
•
Check the network connectivity.
•
Check if the TFTP server is active and
functioning normally.
•
If the TVS server is supported on Cisco Unified
Communications Manager, check if the TVS
server is active and functioning normally.
•
Verify if the security token and the TFTP server
are valid.
•
Manually delete the CTL and ITL files if all the
above solutions fail, and reset the phone.
Updating CTL and ITL files failed.Trust List update failed
None. This message is informational only.
For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.
The CTL file, the ITL file, or both files are
updated.
Trust List updated
The Trust List is not configured on the Cisco Unified
Communications Manager, which does not support
security by default.
For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.
The CTL file or the ITL file is not installed
in the phone.
No Trust List installed
Make sure that the phone load file has the correct
name.
The name of the phone load file is
incorrect.
Version error
None. This is an informational message indicating
the name of the configuration file for the phone.
Name of the configuration file.XmlDefault corresponding to the
phone device name
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
178
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